Maintains effective communication with guests and fellow team members. Specific forms of communication include answering questions, making suggestions regarding Food and Beverage Service, writing down orders, requesting identification from guests when legal age is questionable, relaying food orders to the kitchen, relaying beverage orders to the bartender, answering phone properly and articulating a working knowledge of the Resort and Food & Beverage Department.
Will also assist in the setup of food & beverage equipment and setup of functions.
Handle delivery service orders via phone from guest.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Key Areas of Responsibility:
Serve food and beverage to guests according to standard operating procedures.
Ensures high standard of sanitation and hygiene in the work area.
Maintains high standard of personal appearance and personal hygiene at all times.
Perform cashiering tasks according to the set standards.
Ensures security of stocks in the restaurant by observing control and inventory procedures.
Ensure cleanliness of various restaurant areas
Carry food and beverage trays up to 10 pounds throughout dining area including going up and down stairs.
Maintains cleanliness of the restaurant/bar that table appointments, including table arrangements keeping them impeccable.
Constantly review standard food presentation, service and operating procedures.
Constantly man his/her area and make conscious efforts to ensure that the restaurant is always ready to serve incoming guests and that no guests are left unattended.
Ensures that all guest orders and related requests are carried out
Serve customers in a professional and courteous manner.
In the absence of guests, maximize his/ her work shift by consciously finding activities that will help maintain the standards of the restaurant.
Ensure guest satisfaction and help keep the hygiene and general look of the restaurant/bar.
Ensure that the company and statutory hygiene standards are maintained in all areas.
Attend to timely guest complaints and report any to his immediate superior.
Take necessary steps in the event of theft, burglary or fire
Adhere the resort's personnel policies and standard operating procedures.
Take all the necessary steps in order to prevent theft, property damage ensure guest satisfaction and achieve operating standards.
Carry out other tasks and special projects as assigned by his/ her superiors.
Ensure that reports and administration requirements are timely submitted such as inventory sheets and breakage reports.
To be able to drive the resort's golf cart for delivery orders.
Attend meetings as required.
Regularly participate with on-the-job trainings as conducted by his/ her superior or trainer.
To handle side duties as assigned by his/ her superiors on a daily basis.
Answer the telephone within prescribed number of rings.
Required knowledge/skills/job qualifications:
Must be at least 18 years old.
Previous experience as a waitress/waiter of a food and beverage establishment preferred.
The ability to anticipate customer needs and multitask.
Working knowledge of Food and Beverage service policies and procedures.
Effectively interact with guests and all levels of management, associates and clientele, both inside and outside the organization.
Self-motivated to accomplish goals, with a strong sense of responsibility.
Familiarity with the Aloha POS system preferred.
Proven job reliability, diligence, dedication and attention to detail.
Must be flexible with working nights, weekends and holidays 365 days a year.
Servers must demonstrate the ability to add, subtract, multiply and divide.
Servers must be able to work outside around the waterpark 365 days a year.
Must have a valid driver's license.
Must have valid Motor Vehicle Insurance.
Education and formal training:
A Server must have a High School diploma, GED or one to three months of related experience.
TIPS certification or ServSafe Responsible Alcohol Service Certification, preferred.
Food service experience with general knowledge of restaurant operations preferred.
Experience with general knowledge of resort operation preferred.