The Shift Supervisor is a brand representative for the Alamo Drafthouse and is responsible for upholding the company goals, visions and mission statement at all times during operations while ensuring our standards of food quality and service to the staff and patrons. Key responsibilities during the shift include making sure staff is in the appropriate station at the appropriate time to ensure quality service, time management, upholding company standards on food, presentation on a shiftily basis.
DUTIES / RESPONSIBILITIES:
Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.
Conducts shift meetings every day during training and keeps staff informed on new developments and upcoming events.
Insure line checks are done at appropriate time and properly tracked.
Completes opening/mid/closing responsibilities of the venue on assigned shift.
Actively monitors kitchen productivity to ensure the venue maintains proper labor.
Actively monitors food quality by station to ensure it meets standards.
Writes daily line up in Kitchen to maximize productivity.
Maintains an upbeat presence on the floor during operations; always coaching and developing.
Ensures all staff adheres to the company's uniform standards.
Communication with management team on operation issues on the floor.
Runs biweekly P-Mix and makes proper adjustment with the KM to ensure accurate prep list.
Constantly check labor to increase productivity and communicate to management.
Checks ticket monitor to ensure proper support, make adjustments when needed.
Consistently reviews ticket times to ensure food quality standards are adhered to.
Ensures a safe working environment to reduce the risk of incident or injury.
Attends Manager Meetings to communicate staffing needs and operational issues.
Participates in all rollouts and all staff meetings.
Ensures proper security procedures are in place to protect staff members, guest and company assets, including security of beer walk-in, liquor room, store room, freezer and office.
Conducts final walkthrough of building to ensure cleanliness before setting the alarm.
Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs.
Only those present in a normal restaurant setting; no known significant hazards.
High School Diploma/GED or equivalent combination of education and experience.
Six (6) months minimum of high volume restaurant experience. Prior Alamo Drafthouse Cinema experience will be considered in lieu of restaurant experience. Previous theater management a plus.
Must be trainer certified in all positions in home venue to be able to support department
Approval from Venue's General Manager
ServSafe Certification, local Health Cards (as required) and TABC Certification are required
Extensive Aloha and Vista knowledge.
Must be positive, fun, coachable and open minded
Strong verbal and written communication skills.
Excellent guest relation skills with with focus on meeting high guest satisfaction expectations.
Possesses problem-solving skills.
Consistently maintains high performance standards.
Basic computer knowledge (Microsoft Office) and office skills required.
REPORTS TO: Kitchen Manager
SALARY / GRADE LEVEL: Hourly / Non-Exempt
Posting ID: 74335698Posted: 2020-07-14