Sr. Technology Support Analyst
We're the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done... our innovative culture demands "yes and how!" We are UPS. We are the United Problem Solvers.
About Technology Support at UPS Technology:
When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.
About this role:
The Senior Technology Support Analyst provides users with support services for corporate standard technology products. Hershel provides hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The Senior Technology Support Analyst troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. He/She interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.
The Senior Technology Support Analyst in Technical Infrastructure team will support ENT specific software and environments. The position requires proprietary knowledge of UPS specific processes and procedures, good understanding of TEC support rules and forms, extensive coordination with other UPS Support Teams and ability to build strategic relationships. Beeper rotation and weekend assignments should be expected. The successful candidate will have a working knowledge of Red Hat Linux systems administration, MS Windows and MS Office products and tools. They will know how to set up and navigate the various hardware components and configurations such as DASD, networking, firewall rules and security. They will have experience with both physical servers, virtual machines, code promoting and Cloud/ Tenant Management. The successful candidate will have a working knowledge of Security and SOX compliance processes, audits and monitoring (familiar with Tripwire, Guardium, Vormetrics and similar tools). Candidate should have a working knowledge of Citrix including monitoring tools, trouble shooting and problem resolution. Knowledge of Oracle Enterprise Business Suite and Oracle Business Intelligence products is a plus.
This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.