Summary Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, sales ability, customer relations skills, and cooperation with fellow associates.
Assist to manage and supervise up to 15 associates in the Meat/Seafood Department. Is responsible for assisting the Meat/Seafood Manager with the overall direction, coordination, and evaluation of this department. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and applicable laws. Responsibilities may include interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Customers are among our Company's most valuable assets. Each of you represents Harris Teeter to our customers and the public. The way we do our jobs presents an image of our entire Company. Customers judge us by how they are treated each time they have contact with us. Therefore, one of our top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers.
Harris Teeter will provide customer service training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that your contacts with the public in person, over the telephone, and through all your communications reflect not only on you but also on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform the first set of functions while ensuring that all Meat Department associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.
Initiate interaction with customers on the sales floor and at the meat counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.
Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Demonstrate quality workmanship by efficiently cutting and processing the complete variety of meat according to standards.
Unload product from truck and place in coolers according to Product Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.
Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer's specification.
Operate wrapping station and scales. Weight, price, date, wrap, and package products according to standards.
Ensure that all meat products are properly refrigerated. Check temperatures of product, cases, and coolers according to standards.
Keep Our Shelves Properly Stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards.
Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display, and offer daily samples according to standards.
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Clean and sanitize prep room and coolers as appropriate. Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
Answer telephones by saying "Harris Teeter [store name], this is [name], may I help you?" and provide requested information in a polite and professional manner. Respond back to people on "hold" in a timely manner.
Understand the overall Meat Department operation. Complete paperwork accurately and maintain proper records.
Assist in the inventory and price change processes.
Operate baler and compactors. Make bale when appropriate.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
Perform essential job functions throughout scheduled hours.
SUPERVISORY JOB FUNCTIONS
Manage the department as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives.
Review and analyze all financial reports and data. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Assign duties to associates.
Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis.
Perform duties of all direct reports when appropriate.
Maintain overall department conditions to meet Harris Teeter Standards.
Order product to minimize out-of-stocks and maintain designated inventory levels.
Ensure that the Meat/Seafood department's inventory levels support the customers' requests for all ad and standard products. Correctly conduct period inventories according to established procedures.
Promote the efficient operations of the store following the procedures detailed in Harris Teeter's Standards manual.
Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems.
Execute approved department opening and closing procedures and ensuring that all operational standards are met.
Recruit, interview, and hire competent associates to maintain proper staffing levels for the department.
Ensure all associates receive appropriate break and meal periods.
Ensure new Meat/Seafood associates are properly oriented to your department and understand their benefits package. Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training.
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process. Develop future Meat/Seafood (assistant) department managers.
Convey timely information to the associates regarding current promotions and marketing campaigns. Explain to associates why changes were made in operating procedures.
Have a working knowledge of the mission and goals of your department, your store, and your Company. Discuss these with your associates on a daily basis.
Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner.
Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas.
Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate associates' performance on their evaluations.
Address performance problems or record associates' out of the ordinary behavior when it occurs, using the Constructive Advice forms. Discuss behavior and possible corrective action with associates to create an action plan according to prescribed procedure. Sign off on the documents with those associates involved and submit to regional staff for review.