PURPOSE: Wait on customers in a courteous and cordial manner, which insures customer confidence, to solicit additional sales to maximum efficiency for the business. Represent and promote the store operations in an up-beat manner, which insures outstanding customer service. Sell Eagle Point Hardware goods and services at all times • Enter new or look up existing customer in rental computer system. • To understand rental contracts given to customers. • Demonstrate how to use all rental equipment to customers so they leave the store feeling confident to operate the equipment. • Demonstrate safety procedures for operation. • Understand rental procedures as trained. • Able to take phone reservations, asking appropriate questions to customer so they are ready when the get here. • Know the correct size of ball or truck needed to rent equipment. • Complete knowledge of each piece of equipment rented out. Be able to talk and help customers understand what they need to get the job done. • Able to communicate with customers to find out their rental needs. • Turn around, service and clean all equipment, use safety goggles and gloves when needed. • Maintain all rental equipment and rental area. • Able to communicate with co-workers to insure operations run smoothly day in day out. • Immediately greet every customer upon arrival in the store. • Assist customers in their needs and demonstrate concern. • Make sales transactions quickly and accurately. • Develop the ability of "Suggestive Selling." • Maintain stock on shelves. • Account for inventory during vendor check-ins. • Spare time is spent in housekeeping of rental area, counters, aisles, shelves, inventory and receiving areas.(See daily tasks) • Treat customers and co-workers in a friendly, courteous manner. • Develop the ability to read and understand instructions for operating electronic cash registers, computers and other equipment. • Develop the ability to understand and use equipment to provide bulk items sold to customers. Job Purpose: • Serves customers by renting needed items; collecting payment; maintaining records. • Determines needed items by interviewing customer; determining item uses and specifications. • Fills order by retrieving and preparing items. • Trains customer by providing operational instructions and cautions. • Completes rental contract by entering identification information; explaining rental policies and procedures; obtaining customer signature. • Collects revenue by computing rental charges; adjusting charges for damages; examining and entering credit cards; examining and verifying checks; receiving cash. • Verifies revenue by reconciling rental agreements with receipts; forwarding to accounting. • Maintains service operations by following policies and procedures; reporting needed changes. • Updates job knowledge by participating in educational opportunities. • Enhances company reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Skills/Qualifications: Customer Service, Customer Focus, Verbal Communication, Listening, Documentation Skills, Motivation for Sales, Selling to Customer Needs, Professionalism, People Skills, PC Proficiency, Job Knowledge NON-ESSENTIAL FUNCTIONS: • Perform other duties as assigned. • Dress professionally each day, wear name tag. • Willingness to attend company functions, training and meetings. • Clean the parking lot and grounds surrounding the store. MINIMUM QUALIFICATIONS: • Ability to understand and follow instructions in English. • Lift up to 100 pounds. • The environment is inside and outside in all kinds of weather. • Computer experience and knowledge. • The ability to work standing up on concrete floor for long periods of time. This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Good driving record, able to lift 100lbs. Mechanical experience.