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General Manager


, Phelps, WI 54554
14.4 miles Full-time
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      General Manager

      Phelps, WI 54554
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      Job Description


      Big Sand Lake Club

      4571 Big Sand Lake Club Rd

      Phelps, WI 54554

      Age of Club Number of Members Average Age of Members Club Ownership

      128 135 -- Member-Owned

      Gross Dollar Volume Annual Dues Volume Annual Food Sales Annual Beverage Sales

      -- -- $90,000.00 $5,000.00

      Golf Facilities

      Golf - 9-Hole Public Course with carts available

      Tennis Facilities

      Two courts and Pickle Ball

      Swimming Facilities

      Lakefront, Pier and Swimraft

      Other Athletic Facilities

      Watersports (Waterski, Sailing, Canoeing/Kayaking, etc) and Fishing available to the Members

      Dining Facilities

      Indoor and outdoor facilities

      Special Club Features

      Big Sand Lake Clubis not only a place, but also about people. It is about friendships and a special place where your

      family can gather year after year - literally for generations. On the shore of Big Sand Lake in the beautiful north

      woods of Wisconsin at the border of the Nicolet and Ottawa National Forests, the Club is situated in one of the most

      pristine and private environments imaginable. Eagles nests on Club property, fish abound in the lake and trails wind

      their way through untouched woodlands. This truly is a place to relax, to reconnect with yourself and to enjoy time

      with friends and your family.

      Founded in 1891as the Eagle River Fishing and Shooting Club, Big Sand Lake Club has evolved over more than a

      Job Opening for General Manager at Big Sand Lake Club - CMAA Club Careers 12/15/20, 12(54 PM Page 2 of 4

      century to a family centered club with approximately 135 members. Original buildings on Club property were

      remnants of a logging camp. Eventually additional cabins and a clubhouse were built. The original Clubhouse,

      affectionately known as "the Flop", was destroyed by fire in 1924. In 1926, the current clubhouse or "Lodge" was

      completed. Some 15,000 square feet, it was at the time, the largest all log structure in the United States. Today, it

      remains the center of Club activities. The Lodge consists of 23 guest rooms, women's and men's card rooms, a billiard

      room and a dining room where breakfast and dinner are served six days per week.

      Club is open 7 days per week, 5 months per year.


      Date Posted


      Job Title

      General Manager

      Brief Job Description


      The Club Manager is responsible for the day-to-day operations of Big Sand Lake Club, and reports to the Club


      The Club Manager coordinates activities with the Chairs of the following committees: Finance, Golf, Dining,

      House, Building & Grounds and Sports & Pastimes.

      The Club Manager conducts herself or himself in a responsible and professional manner at all times while at or

      away from the club and encourages other staff members to do the same to reflect the proper image of the club

      throughout the community.

      Although the Club is not open in the winter the Club Manager's position is a year round position; with the offseason spent opening the Club in the spring, closing it in the fall, hiring and training personnel and other


      During the Club Season, Memorial Day weekend to Labor Day, there may be significant hours


      Late March until Memorial Day weekend; and a month or so after closing in late September, there are

      also significant time requirements.

      Between November 1 and mid-March the time demands are more sporadic

      Implement and oversee adherence to Club COVID policies and procedures to protect all members and employees.

      Recruit, hire, train, lead, mentor, motivate and terminate employees as required.

      Create and maintain a strong employee team culture.

      Ensure that the employees are at all times attentive, friendly, courteous and efficient in their interactions with

      members, guests, management and all employees.

      Effectively monitor and actively lead the customer service effort.

      Oversee that all employees receive orientation, training and resources necessary to ensure employee

      effectiveness, courtesy toward others and continued development.

      Job Opening for General Manager at Big Sand Lake Club - CMAA Club Careers 12/15/20, 12(54 PM Page 3 of 4

      Conduct weekly staff meetings, motivate the staff team and control turnover.

      Ensure complete processing of member charges daily. Create invoices upon member/guest departures, and send

      monthly invoice statements.

      Collect past due receivables.

      Analyze budget and control costs.

      Manage the forecasting and inventory for the Club.

      Coordinate operations of the Club, including: front desk, reservations, dining, housekeeping, maintenance,

      purchasing, invoicing, and scheduling employees' daily duties to effect operational efficiency.

      Oversee the physical appearance of the property to ensure cleanliness and maintenance of the physical property

      through inspections and preventative maintenance programs.

      Ensures property, grounds, physical plant and work areas maintained to standard.

      Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid

      business results.

      Able to be diplomatic and tactful − yet firm − in dealing with member constituents.

      Resolve complaints and respond quickly to requests in a friendly manner.

      Ensure Club is in compliance with all Federal, State and local laws and procedures. Including OSHA, EEOC, Wage

      and Hour and Health laws.

      Manages Wedding clients and group clients, and take part in new member recruitment.

      Perform all other duties as requested.

      Candidate Qualifications

      Strong motivator and leader.

      Working knowledge of accounting practices, QuickBooks, billing and accounting procedure and ability to enter and

      validate data.

      Advantage to have experience as a manager or assistant manager of a Club property, or a restaurant/hospitality

      service company.

      Working knowledge of Point of Sales systems and technology

      Possess operational experience and a comprehensive understanding of front desk, training and housekeeping.

      Ability to manage cross-functional teams and multi-disciplinary projects.

      Ability to make complex decisions in a dynamic environment in support of the club's culture and members

      Advantage to have knowledge and skills involving renovations and managing projects.

      Required to work nights, weekends and holidays and be on call when necessary.

      Ability to thrive in small town environment.

      Educational Requirements

      Date Position Available

      May 2021

      Other Benefits

      Salary with bonus opportunity

      Job Opening for General Manager at Big Sand Lake Club - CMAA Club Careers 12/15/20, 12(54 PM Page 4 of 4

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      this site are expressly prohibited without the written consent of Club Managers Association of

      America. ClubNet and Premier Club Services are registered trademarks of Club Managers

      Association of America. All other trademarks and registered trademarks are the property of their

      respective owners. Please see our Legal Notice and Disclaimers and Computer Use Policy.

      Health Care benefits

      Private home and utilities (including wifi and cable TV) provided year-round on property

      Food during season

      Gas for car

      Opportunity for spouse/partner to work during the season (depending upon the needs of the Club)

      Please send resumes to:

      Martin Whitfield

      Board Member/Search Committee

      Posting ID: 596674104Posted: 2021-01-16