About Ziegler's Ace Hardware - An Essential Business Ziegler's Ace is one of the longest continuing businesses in Illinois that started in 1856 as Meehan's Hardware in Elgin, IL. Lyle A. Ziegler purchased Meehan's in 1930 and in 1934 joined Ace Hardware Corporation. Other Ziegler's Ace stores opened and four generations later, we are proud to have owners, David Ziegler, CEO and his son, Adam, President, as leaders of nine stores in the Fox River Valley area. PURPOSE: To assist the Store Manager in leading the store Ace Team in fulfilling the company's Vision and Noble Purpose. Vision: To be the best, most helpful stores on the planet. Noble Purpose: Our team develops trusting relationships with our neighbors by helping them find everyday solutions for their home and business. MAIN JOB RESPONSIBILITIES: Assists in the following areas as directed by the Store Manager. Sales and Profits 1. As Ace Hardware Corporation's CEO, John Venhuizen states, "We keep score in business with money". Assistant Managers shall be focused on driving sales and increasing store profitability. Customer Service 1. Lead the store Ace Team in developing trusting relationships with our neighbors by helping them find everyday solutions for their home and business. 2. Ensure that store personnel acknowledge customers and provide amazing and helpful service by using the S.A.L.E.S. process. 3. Ensure customer checkout transactions are handled quickly and accurately. The Ace Rewards program should be highlighted with each transaction. 4. Ensure that customer complaints are fully understood, handled promptly, and where appropriate, resolved to exceed expectations. Staffing and Team Development 1. Develop a culture of trusting relationships with Ace Team members through timely communications and appropriate recognition. 2. Participate in personal education and development opportunities including Ace Learning Place courses, periodic attendance at Ace shows, and other training events. 3. Determine store personnel needs and hire within established policies and procedures. 4. Provide orientation, ongoing training and coaching for the store's team members. 5. Schedule store coverage to meet customer demand and remain within payroll budgets. 6. Delegate the workload and supervise the daily activities of in-store personnel. 7. Approve and maintain time and attendance for payroll purposes. 8. Supervise compliance with company policies, and when needed, document and follow through with timely corrective, disciplinary action. 9. Evaluate personnel and make recommendations for compensation and promotions. Merchandising 1. Use inventory control tools to maintain accurate inventory counts. 2. Ensure that signage, bin tags and pricing conform to corporate guidelines. 3. Review, update and refresh merchandise displays regularly; give special attention to feature displays. 4. Maintain awareness of local competition and report key items of interest to the Inventory Manager. 5. Use Ace Discovery recommended SKU assortments as a guide during resets/refreshes. 6. Utilize well thought out SKU and category adjacencies. 7. Enhance assortments with appropriate local/regional SKUS based on data driven analysis. Advertising 1. Ensure that ad merchandise is properly ordered, stocked, priced and displayed. 2. Develop ongoing local marketing events. Office, Receiving, and Maintenance 1. Supervise store office operations including daily cash audit and daily deposits. 2. Supervise processing of incoming and outgoing freight 3. Maintain overstock, bulk, and seasonal goods in an organized manner. 4. Supervise store and grounds maintenance. Store Security and Safety 1. Handle day-to-day store security, be alert for shoplifters, and ensure company policies regarding internal and external theft are followed. 2. Ensure the store's open/close procedures are adhered to. 3. Follow certification/age requirements for use of forklift, baler, and other designated equipment. 4. Maintain good housekeeping standards.
Minimum Requirements: 1. High School degree, some college preferred. Possess strong product knowledge of hardware related products and a willingness to learn. 2. Three to five years retail management experience. 3. Strong team leadership skills. 4. Helpful and customer friendly attitude and behavior. 5. Ability to communicate clearly and effectively. 6. Excellent verbal and written skills. 7. Strong problem-solving and organizational skills. 8. Ability to handle and prioritize multiple projects and tasks, with a high attention to detail. 9. Knowledge of retail computer systems, MS Word and Excel a plus. 10. Expected to work at least 35 hours per week, including one evening and weekend day. 11. Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business. 12. Ability to continuously stand/walk/bend/reach to perform job duties. 13. Ability to lift, move and handle boxes of merchandise and fixtures.