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                                CALL CENTER REPRESENTATIVE --- Flexible Scheduling

                                OnBrand24
                                Eliot, ME 03903
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                                Job Description



                                Eliot, ME
                                ID: 2019-2842
                                Updated Date:
                                Department: FEATURED REPRESENTATIVE POSITIONS
                                Type:
                                Schedule: Day, Evening & Weekend Shifts | M-F, S
                                Wage Description: Base Hourly (CWE)
                                Bonus:
                                Education: High School Diploma/GED
                                Min. Years Experience: 0


                                POSITION OVERVIEW

                                BLENDED CALL CENTER REPRESENTATIVE

                                Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology.

                                Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses.

                                SCHEDULE

                                NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

                                For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

                                Available Full-Time & Part-Time Shifts:
                                • Day
                                • Evening
                                • Weekend


                                POSITION RESPONSIBILITIES

                                WHAT IS A BLENDED CALL CENTER PROFESSIONAL?

                                As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands.

                                Our Blended Call Center Representatives are responsible for the following tasks:
                                • Support customers, handle requests, provide solutions
                                • Thoroughly learn clients products and services
                                • Maintain existing relationships with professionalism
                                • Utilize new systems for accurate account management
                                • Escalate customer dissatisfaction when necessary
                                • Resolve issues empathetically within the first interaction.

                                In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.

                                CANDIDATE QUALIFICATIONS

                                WONDER IF YOU ARE A GOOD FIT?

                                MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

                                Qualifications
                                • Must be 18 years of age or older
                                • High school diploma or equivalent
                                • Excellent organizational, written, and oral communication skills
                                • The ability to type swiftly and accurately (20+ words a minute)
                                • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
                                • Basic understanding of Windows operating system
                                • Highly reliable with the ability to maintain regular attendance and punctuality
                                • The ability to evaluate, troubleshoot, and follow-up on customer issues
                                • An aptitude for conflict resolution, problem solving and negotiation
                                • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
                                • Ability to multi-task, stay focused and self manage
                                • Strong team orientation and customer focus
                                • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
                                • Excellent interpersonal skills and the ability to build relationships with your team and customers


                                COMPENSATION DETAILS

                                WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

                                We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Many positions also offer weekly, bi-weekly, or monthly bonus plans and the ability to earn daily contest earnings uploaded to a company debit card the next day or paid out on your next pay date. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

                                Employees earn generous paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.

                                In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Other optional benefits include Roth IRA retirement accounts, guaranteed issue term life insurance, and whole life insurance.

                                BENEFITS, INCENTIVES, AND REWARDS Competitive Compensation Weekly Pay Cycles (Where Available)* Paid Time-Off Medical Benefits (Full-Time) Vision Benefits (Full-Time) Dental Benefits (Full-Time) Advancement Opportunity Work At Home Options (Contingent)* Paid New Hire Training Recognition Programs Company Debit Card (Where Available)* Paid Holidays Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Wage and Career Progression Flexible Scheduling Options Employee Development Programs Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code Relocation Potential

                                ABOUT US

                                In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

                                MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

                                Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

                                MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

                                MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

                                MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

                                EQUAL OPPORTUNITY EMPLOYER

                                At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

                                MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

                                MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

                                -------
                                Posting ID: 562110058Posted: 2020-07-15