Customer Service Rep(09032) - 1900 Idaho St., #101
Title Customer Service Rep
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
You must be 16 years of age or older.
General Job Duties For All Store Team Members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product. Receive and process telephone orders
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Orientation and training provided on the job.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
Ability to differentiate between hot and cold surfaces.
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following:
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
For short distances for short durations
Paperwork is normally completed in an office at a desk or table
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Additional Job Details
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Performed occasionally to stock shelves and to clean low areas.
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
1900 E. Idaho St., #101
I acknowledge that I am applying for employment with AMD Pizza, LLC, an independently owned and operated Domino's Pizza franchisee that is a separate company and employer from Domino's Pizza LLC and any of its affiliates or subsidiaries. I further acknowledge that any decisions regarding my employment will be made solely by AMD Pizza, LLC and that my employer is not Domino's Pizza LLC or any of its affiliates or subsidiaries.
I understand that the Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, religion, disability, citizenship status, or any other category protected by federal, state, or local law. I authorize the Company to inquire with any current or former employers, professional, work, educational and personal references listed in the application, or any other individuals I may name concerning my work experience. I understand that the Company reserves the right, to the extent permitted by law, to require drug and alcohol screening tests of an applicant or an employee either prior to beginning employment or anytime during employment. I understand that this employment application an any other Company documents provided during the application process are not promises of employment. Subject to any requirements or restrictions by state or local law, I understand and agree that, if hired, my employment is for no definite period of time and either I or the Company can terminate employment at any time, with or without cause, and with or without notice. This at-will employment relationship exists regardless of any other statements and/or policies to the contrary. My signature below indicates that I understand and agree that this at-will relationship may not be modified or amended unless in writing by a document that is signed by an authorized representative of the Company. Any other attempted form of modification is null and void, whether oral, written, expressed or implied. I understand that I can contact the Company to determine the time period that this application will be considered active. If I wish to be considered for employment after any time period that this application is considered active, I understand that I must reapply. I further understand that separate applications may be required for each position for wish to be considered. We comply with the Immigration Reform and Control Act of 1986 which requires you to furnish documentation showing your identity and legal authorization to work in the United States once you have been offered employment. All employees involved in product delivery for the Company using their personal vehicles must have their driving records reviewed before beginning employment and periodically thereafter, and all employees must also meet the following requirements: No individual will be allowed to drive any vehicle for our Company without a valid driver's license from their primary residence. License must be in good standing (i.e., not suspended, revoked or restricted). Individuals 18 years of age must have at least a two-year driving history. Individuals 19 years of age and over must have at least a one-year driving history. This must be the year immediately preceding the date of the evaluation. At least three years of driving history may be evaluated for all applicants and employees. Individuals must show proof of and maintain auto liability insurance. Individuals must have their personal vehicle pass a vehicles safety inspection at the time of hire and periodically thereafter. No individual may be hired into a position which requires driving unless their driving record meets the Company's standards.
Store Customer Service Rep
Franchise Consent Statement
I understand that AMD Pizza, LLC ("COMPANY") will use Sterling Infosystems ("Sterling"), 6111 Oak Tree Boulevard, Independence, OH 44131, (800) 853-3228 to obtain a consumer report and/or investigative consumer report ("Report") as part of the hiring process. I also understand that if hired, to the extent permitted by law, COMPANY may obtain further Reports from STERLING so as to update, renew or extend my employment. I understand STERLING'S investigation may include obtaining information regarding my credit background, bankruptcies, lawsuits, judgments, paid tax liens, unlawful detainer actions, failure to pay spousal or child support, accounts placed for collection, character, general reputation, personal characteristics and standard of living, driving record and criminal record, subject to any limitations imposed by applicable federal and state law. I understand such information may be obtained through direct or indirect contact with former employers, schools, financial institutions, landlords and public agencies or other persons who may have such knowledge. If an investigative consumer report is being requested, I understand such information may be obtained through any means, including but not limited to personal interviews with my acquaintances and/or associates or with others whom I am acquainted.
Franchise Background Check Disclosure
I understand that if I am offered a position with AMD Pizza, LLC d/b/a Domino's Pizza or a subsidiary or affiliate thereof (the "Company"), I will be given an Arbitration Agreement to sign. Consent to the Arbitration Agreement means that, except as otherwise provided in the Arbitration Agreement, I agree that any employment-related legal dispute I may have with the Company including, but not limited to, any dispute concerning my application, employment, or the termination of my employment, must be resolved exclusively through arbitration. If I am offered employment, I understand that I will be provided an Arbitration Agreement that fully defines the disputes that are covered, describes the procedures for arbitration, and provides information on obtaining the rules and procedures that would govern any arbitration procedure so that I may review these rules and procedures. The Arbitration Agreement will have an opt-out provision that allows me to opt-out of the Arbitration Agreement within thirty (30) days of signing it.
Franchise Background Check State Specific Disclosures
I understand and acknowledge that I will be asked to execute an Arbitration Agreement if I am offered employment. At that time I will be provided a copy of the Arbitration Agreement and have thirty (30) days following my execution in which to opt-out of arbitration. If I do not opt out in writing, I will be covered by the Arbitration Agreement.