Assistant Facilities Manager (Janitorial Services)
The Assistant Facilities Manager assigned to Soft Servicesinteracts with customers, provides information about the organization's services, and may respond to customer complaints if needed. This role devises strategies and policies to ensure that an organization meets its goals by planning, directing, and coordinating daily janitorial operational activities.Problem-solving is required to identify issues and recognize shortcomings and effectively carry out solutions.People in this role assess different options and choose the best course of action, often on a daily basis. He or she, must be able to communicate clearly and persuasively to effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.
Establish and enforcecompany and customer goals, policies, and procedures
Formulate policies and manage daily operations to ensure the highest level of customer service is provided
Manage general activities related to enhancing work performance and providing services
Consult with other executives, staff, and managers about general janitorial operations
Identify places to improve performance, policies, and programs
Promote responsibility for safe and controlled work environments
Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner
Manage existing business, and oversee shift managers, supervisors, vendors and labor force responsible for servicing day to day janitorial needs and projects
To manage, train, supervise and motivate staff, ensuring their development.
To monitor the appearance of the premises, ensure it is kept clean, tidy, well organized, fully stocked and fully staffed.
To order any supplies needed for housekeeping.
To deal with complaints or difficult situations in an efficient and professional manner.
Directs completion of assigned tasks within estimated time frames and budget constraints
Enforces work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements
To be able to work efficiently with professionalism at all times and maintain high standards
Optimizes planning, operations, and resources to ensure maximum capability is attained
Ensure that customer requirement and production standards for assigned area of responsibility are met
Perform annual employee performance appraisals, and leave and overtime approval
Perform all other position-related duties as assigned or requested
3+ years of janitorial supervisory or managerial experiencewith strong emphasis on customer service
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and political aptitude
Bilingual (English/Spanish) preferred
Strong computer proficiency skills (Excel, Word, PowerPoint)
Obtain a Port Authority Of New York and New Jersey issued identification badge.
ISS Facility Services manages the day to day operations and janitorial services for a major airlines located at LaGuardia Airport New York. The facility is currently undergoing extensive construction slated to end in 2024. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most Assistant Facilities Managers work indoors, but some work outdoors part of the time. Because supervisory and management is required, position may, at times, require individual to stand, walk, crouch, bend, and/or reach. The work may be physically demanding and sometimes dirty and unpleasant.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.
ISS Facility Services is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace.
Posting ID: 575698836Posted: 2020-09-24