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  • Urgently Hiring

Technical Support Representative

Kelly Services

, Caldwell, ID 83607
14.2 miles Full-time, Part-time
  • Urgently Hiring

Technical Support Representative

Kelly Services

, Eagle, ID 83616
14.4 miles Full-time, Part-time

    Technical Support Representative

    Kelly Services
    Caldwell, ID 83607
    Full-time, Part-time
    Similar jobs pay $11.17 - $16.78
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    Job Description

    Job Description

    Are You Looking for What-s Next in Your Career?

    New Job
    New Beginning
    New You

    Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment.

    What Your Remote Work Environment Looks Like
    A private workspace with locked door in your permanent residence
    Quite environment free of background noise and interruptions
    A secure workspace free from cell phones/video devices
    Arrangements for dependent care and other obligations

    What You-ll Love About Us
    Paid training at $13.50
    Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment)
    You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment
    99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

    What You-ll Do Every Day
    You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

    Locating music, apps, and movies on various devices
    Billing issues
    Fraud management
    Product feature inquiries
    Resolving username and password difficulties
    Troubleshooting email issues
    Navigating customers through various apps
    Data sharing & synchronization troubleshooting
    Verifying proper hardware and software configuration and set up
    Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more


    What We-ll Love About You
    Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary
    Must be able to work a 2nd shift between 1pm - 1am EST
    Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
    Possesses a strong work ethic with a stable work history
    Great communication skills
    Desire a long-term career with growth
    Openness to feedback and willingness to improve
    Familiarity with iOS and/or MacOS, or comparable technology

    What You-ll Need
    High School Diploma or GED
    18 years or older
    Minimum 6 months of customer service experience
    Legal authorization to work in the US
    High speed internet service

    Why Kelly®?

    Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

    About Kelly®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

    Posting ID: 598501874Posted: 2021-01-21