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Life Alert - Data Entry Operator

Life Alert Emergency Response

16027 Ventura Boulevard, Encino, CA 91436
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                      Life Alert - Data Entry Operator

                      Life Alert Emergency Response
                      16027 Ventura Boulevard, Encino, CA 91436
                      Full-time
                      Wage:$16.00 per hour
                      Refer friends, get paid!

                      Job Description

                      Job Summary

                      LIFE ALERT CALL CENTER / CUSTOMER SERVICE

                      Are you interested in an entry-level, customer service, dispatcher career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. Our emergency dispatchers in our Life Alert call center save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes. If you like helping people, are good at customer service, and are looking for a rewarding long-term career, our call-center is the right place for you.

                      DATA ENTRY OPERATOR

                      DAY SHIFT (9:00AM - 5:30PM) / TUESDAY THROUGH SATURDAY
                      SWING SHIFT (1:00PM - 9:30PM) / MONDAY THROUGH FRIDAY
                      $16 PER HOUR STARTING PAY

                      POSITION SUMMARY

                      Life Alert Emergency Response is currently seeking Data Entry Operators for our Encino, California Central Station. Please see below for a description of the essential duties and responsibilities required to function successfully in this position.

                      Receives general account, personal and medical information through the mail, telephone, computer, or fax for entry into the data processing system.
                      Performs quality control check on data entry and removes erroneous information in accordance with procedures
                      Takes inbound calls from and makes outbound calls to subscribers concerning incorrect or missing data
                      Responsible for completing new installation process by making outbound calls and verifying account information
                      Responsible for checking address changes and verifying information in mapping program
                      Responsible for researching and entering authorities having jurisdiction on newly installed accounts
                      Responsible for making outbound calls to subscribers and their contacts to confirm cancelled account status
                      Generates and reviews reports related to data entry responsibilities
                      Maintain confidentiality of information obtained in course of employment

                      PREFERRED QUALIFICATIONS

                      Minimum typing speed of 50 WPM
                      Good verbal and written communication skills
                      Prior customer service experience a plus
                      High School diploma or equivalent
                      Punctuality, organizational skills, and ability to prioritize and multi-task
                      Skilled in MS Word, MS Excel, etcetera
                      Subject to pre-employment drug screening
                      Subject to background check and fingerprinting

                      BENEFITS

                      Medical, Dental and Vision insurance available
                      Vacation, Personal, Sick and Holiday pay
                      Secure Class A office building

                      Posting ID: 31029704Posted: 2020-08-07