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                CIB - Operations Team Leader - Weekend Shift

                JPMorgan Chase & Co.
                14800 Frye Rd, Fort Worth, TX 76155
                Full-time
                Similar jobs pay $29.32 - $53.48
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                Job Description

                The Team Leader will be responsible for overseeing and coordinating the day to day of workflow. Specific responsibilities will include, but are not limited to the following:
                • Ensuring workload is completed as outlined in departmental procedures and policies
                • Maintaining focus on customer service and quality
                • Meeting and exceeding service level agreements
                • Understanding portfolio and tools used to support client processing requirements
                • Providing training to new and existing employees
                • Assisting with motivating staff and influencing positive morale
                • Interfacing with other operations departments to research and resolve inquiries
                • Making routine decisions and determining proper courses of action within the limits of standard policies and procedures
                • Researching and resolving customer problems
                • Preparing communications for internal and external responses to client inquiries
                • Participating in evaluations, coaching, and counseling sessions of front line associates
                • Participating on projects aimed at enhancing the customer experience as identified through escalation matters
                • Performing other duties as assigned
                Qualifications:
                • Remittance Processing experience with proven ability to effectively lead a team preferred
                • Ability to analyze and comprehend client’s standard operating procedures and instructions
                • Production environment focus around meeting deadlines and quotas
                • Keen sense of quality control and practices
                • Proven ability to lead in a production/operations environment
                • Strong written and verbal communication skills
                • Excellent organizational skills
                • Solid judgment and reasoning skills
                • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
                • Flexibility and willingness to learn and be utilized in all areas of operation
                • Open minded with a positive attitude
                • Ability to effectively interact with all diverse groups within the organization
                • Strong adherence to RISK prevention
                • Physical requirements: Sitting – up to 95% of the time, Standing – up to 95% of the time, Lifting – up to 90% of the time and up to 50 pounds; Walking – up to 95% of the time
                Work schedule: Friday - Monday / 7:00am – 5:30pm

                10% Shift Differential

                Additional hours and/or mandatory overtime may be required during peak volume periods and based on other business needs.

                About Us

                JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

                We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

                Equal Opportunity Employer/Disability/Veterans

                About the Team

                The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

                Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
                Posting ID: 559883766Posted: 2020-07-29