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    Area Manager

    East Syracuse, NY 13057
    Full-time, Part-time
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    Job Description

    ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

    Job Title

    Area Manager


    High School or GED

    Career Level




    Job Type/ FLSA Status

    Salaried Exempt

    Travel Required


    Shift Type

    Job Description

    Position Summary

    The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. The Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.

    Essential Duties
    • Establish and maintain strong client relationships with a positive customer service orientation.
    • Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
    • Provide leadership and support in a 365x24x7 work setting, being available for emergency and off-hour support.
    • Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
    • Plan and assign work schedules to ensure service delivery expectations are achieved.
    • Ensure timely responses to client-reported emergency cleaning situations.
    • Train staff on building and property security protocols at each assigned client location.
    • Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
    • Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
    • Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
    • Train and manage Site Supervisors, Project Leads, and janitorial.
    • Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
    • Travel daily among assigned client facilities to check in with staff and inspect work.
    • Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
    • Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
    • Work with Recruiting to interview, hire, and onboard new employees.
    • Partner proactively with Human Resources to address employee issues requiring progressive discipline/termination as well as staff development and advancement.
    Minimum Requirements
    • At least 2 years (we'd love more!) of experience supervising a work crew is required.
    • Experience with commercial cleaning industry is a big plus.
    • Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
    • MS Office (Outlook, Word, Excel) proficiency required.
    • Valid Driver's License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
    • Proven ability to handle confidential information with discretion.
    • Detail-oriented with a high level of accuracy.
    • Strong organizational, multi-tasking, and prioritization skills.
    • Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
    • Resourceful team player with a positive outlook and approachable demeanor.

    East Syracuse, NY 13057 US (Primary)

    ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

    California Consumers Notice

    Posting ID: 602248448Posted: 2021-01-27