Customer support is not a service, it is an attitude! Valley Cities is recruiting for a Call Center Representative. The representative will provide exceptional customer service to calls received in the Call Center; respond to inquiries, insurance verification, and transfer calls to appropriate department.
Minimum of one-year high volume customer service experience in a call center environment.
Experience working front desk or medical records.
Exceptional customer service, active listening and verbal and written communication skills.
Excellent phone etiquette and ability to communicate effectively.
Absolute integrity and proven ability to maintain confidentiality in handling sensitive and private information.
Excellent problem-solving skills.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Knowledge of operating basic office equipment
Ability to work independently and as part of a team.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Essential Job Functions: (This is not the job description in its entirety)
Respond to client inquiries via telephone while providing friendly, accurate and direct service.
Ability to know when to transfer caller to most qualified area when appropriate.
Obtain and enter accurate demographic information into Electronic Health Records system.
Schedule appointments for patients, conduct reminder calls, and reschedule appointments when necessary.
Provide patient-focused service along with a positive impression of the organization.
Available for a flexible work shift.
Develop and maintain professional working relationships with the call center team, clinical and administrative staff.
Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 10 paid holidays.
We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.