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801 High School Diploma Jobs in findlay, oh

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    Technical Support Representative

    Kelly Services

    , Findlay, OH 45840
    0.5 miles Full-time, Part-time

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              1991 Tiffin Ave, Findlay, OH 45840
              2.5 miles Part-time
              • Easy Apply

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              Moody Investments dba. Aarons Inc.

              2107 Tiffin Ave., Findlay, OH 45840
              2.8 miles Full-time

                Technical Support Representative

                Kelly Services
                Findlay, OH 45840
                Full-time, Part-time
                Similar jobs pay $10.73 - $17.72
                Refer friends, get paid!

                Job Description

                Job Description

                Are You Looking for What-s Next in Your Career?

                New Job

                New Beginning

                New You

                Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment.

                What Your Remote Work Environment Looks Like

                A private workspace with locked door in your permanent residence

                Quite environment free of background noise and interruptions

                A secure workspace free from cell phones/video devices

                Arrangements for dependent care and other obligations

                What You-ll Love About Us

                Paid training at $13.50

                Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment)

                You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment

                99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

                What You-ll Do Every Day

                You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

                Locating music, apps, and movies on various devices

                Billing issues

                Fraud management

                Product feature inquiries

                Resolving username and password difficulties

                Troubleshooting email issues

                Navigating customers through various apps

                Data sharing & synchronization troubleshooting

                Verifying proper hardware and software configuration and set up

                Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more


                Requirements

                What We-ll Love About You

                Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary

                Must be able to work a 2nd shift between 1pm - 1am EST

                Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

                Possesses a strong work ethic with a stable work history

                Great communication skills

                Desire a long-term career with growth

                Openness to feedback and willingness to improve

                Familiarity with iOS and/or MacOS, or comparable technology

                What You-ll Need

                High School Diploma or GED

                18 years or older

                Minimum 6 months of customer service experience

                Legal authorization to work in the US

                High speed internet service

                #KellyConnect


                Why Kelly®?

                Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

                About Kelly®

                At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

                Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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                Posting ID: 597965449Posted: 2021-01-18