Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; building
accountability for policies and procedures; measuring adherence to loss prevention policies and procedures; reviewing variances to inventory reports;
conducting operational and pre-inventory reviews; gathering data, auditing results and monitoring deficiency trends; identifying improvement
opportunities; communicating and working with managers and associates to determine corrections needed to inventory controls and influencing the
implementation and execution of control corrections; and teaching managers and associates operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal
activities; conducting investigations relating to the operations and policies of the company; obtaining evidence, taking statements, writing case
reports, and providing court room testimony, as needed; and participating in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervising the safety team; identifying accident
trends to develop and implement solutions to prevent accidents; observing work practices and providing training to associates on accident prevention
techniques; communicating plans to minimize accidents; and overseeing safety reviews and implementing plans to improve safety.
Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels,
cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning,
and organizing product displays; and securing fragile and high-shrink merchandise.
Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure
Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of
policies, procedures, compliance guidelines (for example, cold chain, hazardous materials) and operational controls; identifying gaps in expectations
versus training levels; determining training needs; and developing and delivering the training where needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed; ensuring timely processing of claims (for example,
damaged, defective, returned, liquidated items) and merchandise deliveries (for example, suppliers, third party deliveries); providing direction for
claims or receiving issues; and maintaining necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: • Completion of 2 years' of college OR 1 year's experience as a supervisor in a multi-department environment OR 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/upc, personnel, or loss prevention/asset protection in a multi-department environment OR 2 years' experience in an asset protection related field. Meets applicable state requirements to work in Asset Protection, such as, minimum age, specialized training, certification and/ or licensing. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Human Resources, Investigations, Managing challenging workforce issues, Recruiting, Supervising Associates
Bachelors: Business, Bachelors: Criminal Justice
LPC - Loss Prevention Certified - Certification, LPQ - Loss Prevention Qualified - Certification