A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
People Management: Responsible for assisting the General Manager in staffing the restaurant timely and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.
Financial Management: Control cash, property, product and equipment; builds sales, control labor and food costs.
Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.