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    Call Center Technician

    Giant Eagle

    Freedom, PA 15042
    Full-time, Part-time

      Survey Caller (Remote / Work From Home)

      Shiftsmart

      Pittsburg And Surrounding Areas, Pittsburg, PA 15042
      Full-time, Part-time

        Call Center Technician

        Giant Eagle
        Freedom, PA 15042
        Full-time, Part-time
        Similar jobs pay $8.03 - $11.40
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        Job Description

        • Experience Required: 0 to 6 months
        • Experience Desired: Strong Customer Service Background
        • Education Required: High school diploma or equivalent
        • Certification or Licensing Required: Pharmacy
        • Lifting Requirement: Up to 25 pounds
        • Travel Required: None
        • Age Requirement: At least 18 years of age
        • Job Responsibility
        • Effectively perform functions within the pharmacy system.
        • Receive prescriptions and obtain any additional information required to initiate prescription-filling process and comply with all legal requirements.
        • Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
        • Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
        • Comply with all Giant Eagle and Pharmacy policies including HIPAA and Pseudoephedrines.
        • Add and update prescriptions on Refills on Time.
        • Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
        • Resolve third party insurance billing issue to ensure customer requirements are met.
        • Restock pharmacy supplies.
        • File written prescriptions daily.
        • Complete all necessary daily and weekly reports and paperwork.
        • Maintain a neat and clean work environment to ensure Company and government requirements are met.
        • Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
        • Assist in the execution of all company initiatives and programs.
        Posting ID: 566348220Posted: 2020-08-11