Human Resources Generalist
Regular Full Time
JOB PURPOSE: A non-exempt clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner; greeting/assisting visitors in the same manner; and providing clerical support to HR and other departments as assigned.
Operates telephone system; promptly and professionally answers telephone calls; routes calls appropriately, offering voice-mail, paging, message taking or redirection of calls as needed.
Prepares monthly reception desk coverage calendar.
Lobby/Visitor Area Management:
Greets visitors and assists them as appropriate. Phones or pages employees to meet visitors and directs visitors to appropriate waiting area.
Follows "Workplace Visitor" policy.
Responsible for opening and closing Front office doors. Billing responsible for 1st floor patio door.
Maintain clean, professional lobby environment.
Meeting Room Calendars:
Assist with managing scheduling of Board Room, Training Room and Conference Room calendars; monitors patient room usage.
Processes and sorts all incoming postal and interoffice mail daily.
Sorts and distributes incoming faxes as received.
Deliveries-accepts on behalf of company or contacts recipients.
Provides support services to Human Resources including but not limited to the following:
Monthly Birthday acknowledgment process
CCFMG driving requirements process
CPR tracking process
Weekly supply orders
Orientation materials-create binders on a weekly basis; HIPPA (section 8) materials; maintain a supply of three on hand at all times.
Completes other administrative duties and/or projects as assigned.
Promotes the purpose, values and foundations of CCFMG at all levels of the organization and to our community partners.
High school diploma or equivalent.
Five years of experience as a receptionist in a large office with multi-line switchboard, preferably in a health care environment.
Three years of experience in administrative/clerical support required.
Working knowledge of standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Fluent Bilingual Spanish, preferred.
Excellent customer service skills.
Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly direct calls.
Confident and flexible.
Commonsense, initiative, and a "can do" approach to work.
Basic computer skills with experience using Word, Excel, and Outlook programs.
Ability to use multi-line phone system, including transferring calls and paging.
Ability to diplomatically and assertively discourage or redirect unwanted calls, difficult visitors, or employees with inappropriate requests
Ability to remain calm under pressure.
Ability to handle multiple tasks simultaneously.
Ability to speak clearly and loudly enough to be heard by callers and visitors.
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Position in a well lighted office environment. Frequent contract with a variety of people.
Adequate hearing to answer phone and speak with callers.
Involves sitting approximately 90 percent of the day, walking or standing the remainder.