Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options. 1. Verifies patient identification, demographic information, and insurance coverage. 2. Accepts point of service payments. 3. Enters patient information accurately into appropriate hospital information system(s). 4. Refers patients with questions regarding financial liability to appropriate resource(s). 5. Accepts medical authorization or referral forms, if appropriate. 6. Processes key documents to facilitate obtaining insurance information. 7. Provides payment estimates for out of pocket costs. 8. Educates patients/families on the use of registration kiosks or online systems. 9. Identifies routine issues and escalates to Lead Patient Access Concierge.
Patient registration, Customer service, insurance verification
Patient Registration, Customer Service, Patient Access
Past work experience of at least one to three (1-3) years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities is highly desired. Consideration may be given for commensurate customer service experience in another industry.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.