Cinnabon; Like the smell of fresh baked rolls and cinnamon? Like smiling, happy customers? If so, EG's Cinnabon is hiring! We are looking for energetic, smiling people to join our team to serve some delicious treats. The primary responsibility of the Store Manager is to set and achieve the highest standard in all areas of store management which includes ensuring excellent customer service, team development, implementing company policies, food safety, store cleanliness, reaching maximum profitability. MISISON: The General Manager is responsible for leading the team and S/he must lead by example in values and responsibilities: We A.C.T. Guest First - Develop behaviors to effectively model "We A.C.T. Guest First" with internal and external Guests. We are Clean and Attractive - Learn the importance of maintaining a clean and attractive work environment and appearance. We are Fast - Identify what is needed to create an environment where all employees share in the responsibility of exceeding Guest satisfaction. We Always Deliver High Quality - Learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products. We Enjoy Working Here - Explore the conditions that allow employees to gain personal, Guest and organizational satisfaction. Able to recite the values and value proposition.. DUTIES AND RESPONSIBILITIES: Sales and Profits • Builds sales by promoting Guest satisfaction. • Manages inventory (COGS), waste, and scheduling (labor costs) by evaluating actual #'s against projected sales throughout the shift. Product Quality • Maintains and delivers high quality products. • Monitors product quality by managing crewmember's performance and providing specific feedback. • Monitors and ensures that food product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access. Service • Able to recruit, select, motivate and lead a team of employees to maintain a profitable and safe work environment. • Trains assistant managers, crew leads, and crewmembers in WOW! service. • Trains assistant managers, crew leads, and crewmembers to respond pro-actively to the Guest's needs. • Manages shift to exceed the Guest's expectations. Housekeeping • Trains assistant managers, crew leads, and crewmembers to maintain bakery cleanliness during shift. • Follows the bakery-cleaning schedule. • Troubleshoots minor equipment repairs. • Follows procedures for reporting maintenance problems to the bakery manager. Training • Trains assistant managers, crew leads, and crewmembers on all positions using the approved job aids. • Conducts effective assistant managers, crew leads, and crewmembers orientations. • Trains assistant managers, crew leads, and crewmembers on new products. • Successfully completes all assistant managers, crew leads, and crewmembers training within the designated timeframe. Performance Management • Accomplishes all management duties in a timely manner. Employee Relations • Effectively coaches assistant managers, crew leads, and crewmembers for improved performance. • Accurately and consistently documents inappropriate performance. • Uses consistent practices in managing performance problems. Administration • Makes accurate drawer counts, safe audits, petty cash and bank deposits. • Creates and Monitors the weekly schedules and makes efficient labor adjustments. Critical Skills: • Leadership and motivation. • Problem solving/cognitive skills • WOW! Service and A.C.T. Guest First • Teamwork and interpersonal communication skills. • Is honest and has integrity.
Essential Physical Requirements: • Ability to read. • Ability to communicate with Guests and co-workers. • Ability to perform functions of addition and subtraction and make correct change. • Ability to process information through the POS register system. • Ability to lift up to 35-lb boxes of frozen products. • Ability to work in a warm environment (ovens) and react to timers. • Ability to climb ladders and bend at the waist to clean equipment. • Ability to work around industrial-strength cleaners. • Ability to stand for up to 4-hours without a break. Professional Background: • Retail or food experience is required. • Excellent interpersonal communications skills and a strong interest in Guest service. • Strong motivation for training and business results. Education/Training: • Degree: High School Diploma or Equivalent • Manager ServSafe Certification preferred • Driver’s License is a must!