Customer Service Rep(06401) - 2019 E. Washington St.
ABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.We are searching for qualified customer service reps with personality, exceptional people skills and a positive attitude. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.ADVANCEMENTMany of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.SUMMARY STATEMENTWe take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!JOB REQUIREMENTSYou must be 16 years of age or older with outstanding people skills and outgoing positive personality. Willing to work hard and as a TEAM!General job duties for all store team members Operate all equipment. Receive and process telephone orders. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Clean equipment and facility approximately daily. TrainingOrientation and training provided on the job.Communication SkillsAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Ability to enter orders using a computer keyboard or touch screen. Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.WORK CONDITIONSExposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Exposure to cornmeal dust. Close quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.TEMPERAMENTSThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.PHYSICAL REQUIREMENTS including, but not limited to the following:Standing: Most tasks are performed from a standing position.Walking: Surfaces include ceramic tile "bricks" in work areas. Height of work surfaces is between 36" and 48".WalkingFor short distances for short durations. No sitting.LiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.STOOPING/BENDING Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTINGPerformed occasionally to stock shelves and to clean low areas.REACHING Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.HAND TASKS Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.MACHINES, TOOLS, EQUIPMENT, WORK AIDSTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Additional Job Details
2019 E. Washington St.
I acknowledge that I am applying for employment with EPSI, Inc., an independently owned and operated Domino's Pizza franchisee that is a separate company and employer from Domino's Pizza LLC and any of its affiliates or subsidiaries. I further acknowledge that any decisions regarding my employment will be made solely by EPSI, Inc. and that my employer is not Domino's Pizza LLC or any of its affiliates or subsidiaries.
I certify that the facts contained in this application are true and complete. I understand that, if employed, false statements or omissions on this application are grounds for dismissal. I authorize investigation of all statements contained herein. I further authorize all individuals, companies, schools, organizations, courts, and/or law enforcement agencies to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise and release all parties from all liability for any damage that may result from furnishing the same to you. I give authorization to check Motor Vehicle Record (MVR) and attest that, to the best of my knowledge, my motor vehicle record does not include violations other than those listed in the vehicle information section. I understand and agree that, if hired, my employment as for no definite period and either I or the company can terminate the employment relationship at any time, with or without cause, and with or without notice. This employment relationship exists regardless of any other statements or policies to the contrary. With the exception of the federal Equal Pay Act, I agree to bring any claim relating to my employment or application for employment within the applicable statute of limitations period or within one year of the challenged action, whichever period is shorter, and to waive any statute of limitations to the contrary. In the event this provisions unenforceable, I agree to the extension of this period to allow its enforcement as far as legally possible.
Store Customer Service Rep
Franchise Consent Statement
CONSENT_STATEMENT I understand that EPSI, Inc. dba Domino's Pizza ("EPSI, Inc.") will use AISS, a Sterling Infosystems Company, 6111 Oak Tree Blvd., Independence, OH 44131, (800)853-3228 to obtain a consumer report and/or investigative consumer report ("Report") as part of the hiring process. I also understand that if hired, to the extent permitted by law, EPSI, Inc. may obtain further reports from AISS so as to update, renew, or extend my employment. I understand AISS's investigation may include obtaining information regarding my credit background, bankruptcies, lawsuits, judgments, paid tax liens, unlawful detainer actions, failure to pay child support, accounts placed for collection, character, general reputation, personal characteristics and standard of living, driving record and criminal record, subject to any limitation imposed by applicable federal and state law. I understand such information may be obtained through direct or indirect contact with former employers, schools, financial institutions, landlords and public agencies or other persons who may have such knowledge. If an investigative consumer report is being requested, I understand such information may be obtained through any means, including but not limited to personal interviews with my acquaintances and/or associates or with others whom I am acquainted. The nature and scope of the investigation sought is indicated by the selected services as follows: criminal check, SSN trace, employment verification, sex offender search, motor vehicle report, personal reference. This content will not affect my ability to question or dispute the accuracy of any information contained in a Report. I understand if EPSI, Inc. makes a conditional decision to disqualify me based all or in part on my Report, I will be provided with a copy of the Report and another copy of the Summaries of Rights, and if I disagree with the accuracy of the purported disqualifying information in the Report, I must notify EPSI, Inc. within five business days of the receipt of the Report that I am challenging the accuracy of such information with AISS. I hereby consent to this investigation and authorize EPSI, Inc. to procure a Report on my background. In order to verify my identity for the purposes of Report preparation, I am voluntarily releasing my date of birth, social security number and other information and fully understand that all employment decisions are based on legitimate non-discriminatory reasons. The name, address, and telephone number of the consumer reporting agency designated to handle inquiries regarding the investigative consumer report is: AISS, a Sterling Infosystems Company/6111 Oak Tree Blvd., Independence, OH 44131, 800-853-3228 Option 3 As part of our hiring background and investigation, EPSI, Inc. will be obtaining a copy of your Motor Vehicle Record(MVR) for any and all driver's licenses you have held within the last five years. Under the provisions of the Fair Credit Reporting Act(FCRA), 15 U.S.C. 1681 et seq., before we can seek such a report, we must have your written permission to obtain all information. You have the right, upon written request, to a complete and accurate disclosure of the information obtained. You are entitled to a copy of your Rights Under the Fair Reporting Act. The information obtained in the MVR(s) will be used to determine your employment eligibility based on the MVR standards established by Domino's Pizza EPSI, Inc. The MVR(s) obtained will be used only for employment purposes. If your MVR(s) does not meet the Driver Eligibility and MVR Standards, you may obtain a copy of the MVR from: iiX located at 3011 Earl Rudder Fwy S, College Station, TX 77845-6021- 866-560-7015, fax 201-748-1449. You are entitled to a copy of your Rights Under the Fair Credit Reporting Act.