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                                Curbside Express Lead

                                Giant Eagle
                                Gates Mills, OH 44040
                                Full-time, Part-time
                                Similar jobs pay $8.65 - $15.09
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                                Job Description

                                • Experience Required: 0 to 6 months
                                • Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
                                • Education Required: High school diploma or equivalent
                                • Lifting Requirement: Up to 50 pounds
                                • Age Requirement: At least 18 years of age


                                Job Responsibilities

                                • Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
                                • Provide customer service that exceeds requirements for both internal and external guests.
                                • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
                                • Respond to guest calls regarding product inquiries, special orders and product requests.
                                • Schedule Team Members and delegate work assignments.
                                • Provide coaching and feedback to Team Members.
                                • Oversee and evaluate training provided to Team Members
                                • Attend and conduct daily team huddles.
                                • Write department orders, monitor ordering and supervise stocking and receiving.
                                • Develop and implement merchandising plans using company guidelines
                                • Take an active role in building the store's product assortment.
                                • Utilize all available tools to help reduce and eliminate shrink.
                                • Comply and perform self-assessments.
                                • Pass all internal and external audits.
                                • Understand and adhere to the collective bargaining agreement.
                                • Develop and maintain communication processes with other departments.
                                • Be willing and able to be back up other grocery lead positions.
                                • Must be able to work a flexible schedule, which could include nights, weekends and holidays.
                                • Maintain safety as the top priority for our Team Members, guests and products.
                                • Properly handle products and equipment in accordance with food safety and safety guidelines.
                                • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.
                                Posting ID: 562064741Posted: 2020-07-09