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    Office Clerk

    Forward Air, Inc.
    Glen Burnie, MD 21061
    Full-time, Part-time
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    Job Description

    Job Description

    Company Overview:

    Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada. We are a highly respected transportation and logistics Company with revenues in excess of $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

    Position: Office Administrator

    Job Description:

    The Office administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers.  These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers.  Qualified candidates will have a strong ability to multi-task and a friendly demeanor. 

    Core Responsibilities & Duties:

    •  Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and   other driver services
    •  Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross   training of staff
    •  Maximize office productivity through proficient use of appropriate software applications
    •  Establish uniform correspondence procedures and style practices
    •  Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving   records and customer files
    •  Maintain contact with customers, ensuring high level of customer satisfaction
    •  Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
    •  Other duties as assigned

    Requirements:

    •  Strong customer service skills with focus on performance recognition
    •  Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
    •  Proficiency in planning written and verbal communications
    •  Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
    •  Excellent interpersonal skills both written and oral
    •  Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
    •  Experience working in a transportation office environment a plus
    •  Make decisions and or final recommendations which affect multiple departments
    •  Intermodal transportation exposure is a plus

    Skills:

    •  Ideal candidate will possess a “can do” attitude with a “will do” work ethic
    •  Must have the ability to work in a fast paced environment
    •  Strong verbal and written communication skills
    •  Experience with AS400 operating systems is a plus
    •  Transportation industry knowledge and experience is a plus 

    Forward Air is an Equal Opportunity employer. 

    Posting ID: 567233811Posted: 2020-08-15