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8518 Customer Service Jobs in grayslake, il

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    REMOTE - Customer Service Representative

    Aerotek

    Grayslake, IL 60030
    Full-time, Part-time

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              Caregiver / Companion for Seniors

              Home Instead Senior Care

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              Full-time

                Caregiver in Lake County

                Home Instead Senior Care

                108 - 60030, Grayslake, IL 60030
                1.8 miles
                Full-time
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                CDL-A Driver

                Nussbaum

                North Chicago, IL 60086
                10.9 miles
                Full-time, Part-time
                • Urgently Hiring

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                  REMOTE - Customer Service Representative

                  Aerotek
                  Grayslake, IL 60030
                  Full-time, Part-time
                  Similar jobs pay $11.77 - $19.29
                  Refer friends, get paid!

                  Job Description

                  SUMMARY


                  Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele.

                  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
                  Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily
                  75+ inbound calls minimum taken each day (could go up to 100 calls per day)
                  Answer complex customer inquiries concerning all aspects of loan servicing
                  Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
                  Present a positive and professional demeanor at all times
                  Serve in a public relations capacity when dealing with both internal and external customers
                  Communicate and support total quality initiatives throughout the organization
                  Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing
                  Maintain knowledge base of current practices, procedures, and policies for each Private Label client

                  Hours: Monday-Friday 8am-5pm

                  Will go remote after in two to three weel in office training




                  About Aerotek:

                  Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

                  Aerotek is acting as an Employment Agency in relation to this vacancy.
                  Posting ID: 581318161Posted: 2020-10-21