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                        Assistant Manager

                        Dunkin' Donuts
                        1088 WHITEHOARSE-MERCERVILLE RD, HAMILTON, NJ
                        Full-time, Part-time
                        Similar jobs pay $23.02 - $36.48

                        Job Description

                        Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising.  Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.
                        
                        Operations Excellence for Guest Satisfaction: 
                        •	Holds the guest as their highest priority and role models exceptional guest service
                        •	Empowers the team to satisfy guests and resolve problems
                        •	Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
                        •	Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
                        •	Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
                        •	Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
                        •	Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
                        •	Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
                        •	Maintains and calibrates restaurant equipment
                        •	Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
                        •	Utilizes Red Book or similar tool to track required documentation
                        •	Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
                        
                        Team Environment:
                        •	Promotes a respectful team environment
                        •	Ensures the right people are hired and developed for key positions
                        •	Handles employee concerns with fairness and a sense of urgency
                        •	Builds teamwork through effective training, deployment and communication
                        •	Communicates performance expectations and holds self and team accountable
                        •	Creates a learning environment ensuring team is trained for their position 
                        •	Recognizes team  members for demonstrating desired behavior and performance
                        •	Provides consistent coaching that drives performance of the team to achieve goals
                        •	Builds a guest focused team creating a competitive spirit to achieve results
                        
                        Profitability:
                        •	Drives sales through effective execution of marketing programs
                        •	Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
                        •	Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
                        •	Manages cash over/short through effective cash control procedures
                        •	Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
                        •	Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
                        •	Ensures all policies and procedures are followed as well as compliance with labor and health laws
                        •	Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner
                        
                        Posting ID: 547991114Posted: 2020-06-06