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                                  General Manager

                                  Wingstop
                                  1029 High Street, Hamilton, OH
                                  Full-time, Part-time
                                  Similar jobs pay $14.68 - $24.79

                                  Job Description

                                  A Restaurant General Manager is responsible for establishing and maintaining Guest services, oversees and is accountable for the operation of the restaurant. This position is critical to Wingstop Restaurants; ensuring maximum sales and profitability through maintaining operational standards, inventory, expense control, human resources management, proper safety and sanitation standards, ensuring restaurant equipment is in good working order and managing operating costs and shrinkage.

                                  Essential Duties and Responsibilities:

                                  Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service
                                  Recruit and hire quality staff; maintains all employee management functions through employee separation
                                  Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
                                  Control shrinkage, waste, expenses, and payroll
                                  Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained
                                  Review restaurant trends and recommend and initiate changes for maximizing goals and objectives
                                  Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
                                  Continually evaluate and react to performance issues and actively recruit restaurant staff candidates
                                  Train and develop shift leadership in all aspects of the business; direct and monitor training and development for all restaurant personnel
                                  Any other responsibilities as assigned by District Manager
                                  Team Focus
                                  Brings problems to the attention of the supervisor; is willing to ask for help.
                                  Identifies and introduces new ideas and solutions to create efficiency in the operation.
                                  Represents the brand and department in a professional and polished manner at all times.

                                  Essential Skills:

                                  Guest service mentality; has a genuine desire to serve the customer
                                  Strong verbal communication and listening skills
                                  Maintains a calm, tactful demeanor when dealing with difficult situations
                                  Manages multiple projects and timelines with a sense of urgency and follow through
                                  Well organized and detail oriented
                                  Experience must include business planning, with direct responsibility for operational and financial results.
                                  Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability
                                  Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals
                                  Consultative and coaching approach; tolerant of others' viewpoints.
                                  Ability to use persuasion and negotiation and other communication principles to influence results
                                  Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management
                                  Ability to remain composed and rational in adverse or confrontational situations.
                                  Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures
                                  Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
                                  2-4 years of Restaurant Manager experience
                                  Posting ID: 45837926Posted: 2020-02-19