Department: JDMS Store Operations
Position Type: Employee
Position Reports To: Asset Protection Manager
Position Supervises: N/A
Pay Level: 13
FLSA Status: Non-Exempt
Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job FunctionsModel customer 1st behavior; deliver and encourage other associates to deliver excellent customer serviceAcknowledge customers in a friendly manner as they enter and exit the storeManeuver in the store's entry and exit areasPolitely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observedRespond to activations of Electronic Article Surveillance (EAS) systemsAssist customers with deactivation of EAS devicesAnswer customer questions concerning the location of items or sections within the storeDirect communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behaviorAssist customers with bascarts that may lock up with PurcheckReport safety concerns to supervisorComply with corporate policies and promote/follow company initiativesMaintain flexibility to work any shiftMust be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications High School Diploma or GEDAbility to work in a fast-paced environmentAbility to work within strict time frames/resolute deadlinesDemonstrated ability to maintain confidentiality and protect sensitive informationStrong attention to detailStrong critical thinking skills, attention to detail and ability to draw conclusions
Desired Previous Experience/EducationAbility to speak a second languageKnowledge of Kroger policies, procedures, and organizational structure
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: Driver's License
States: Oregon; Washington
Keywords: Customer service, Engagement
Posting ID: 609890521Posted: 2021-03-02