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    Shift Leader

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    Full-time, Part-time

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                            Shift Leader

                            Church's Chicken
                            Harker Heights, TX 76548
                            Full-time, Part-time
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                            Job Description

                            Shift Leader

                            Position Summary:  The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

                            I.  Primary Job Duties

                            The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

                            1.  Creates a World Class Guest Experience

                            • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service.  Builds team understanding and commitment to guest service standards.
                            • Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
                            • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
                            • Provides guest satisfaction by assisting and resolving all complaints in person or by phone, 
                            • Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

                            2.  Delivers Exceptional Brand Standards, Cleanliness and Safety

                            • Monitors and ensures all menu products are prepared and served according to standard procedures.
                            • Ensures that all product holding times are strictly observed.
                            • Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed. 
                            • Maintains standard procedures for receiving, handling, and storage of food products.
                            • Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant. 
                            • Ensures that all tasks are accomplished in a safe manner.
                            • Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment. 
                            • Monitors and ensures adherence to all safety and security policies and procedures. 

                            3. Communicates Openly With Manager and Team Members

                            • Listens and follows directions.
                            • Assigns job duties to team members and ensures successful completion of all assignments and activities.
                            • Provides feedback to team members on job expectations and standards.
                            • Monitors team member dress code, professional appearance and attendance and provides feedback on compliance. 
                            • Responds positively to feedback.
                            • Is honest and courteous when communicating with guests, team members, vendors, and managers.
                            • Communicates positively about the company.
                            • Conducts All Star Training and provides feedback to team members on performance.

                            4.   Demonstrates and Fosters Team Work

                            • Keeps supervisor informed of work related issues.
                            • Recognizes and rewards team member performance.
                            • Works well with team members and fosters teamwork.
                            • Offers help without being asked in all areas of the restaurant.
                            • Supports Company values, goals, and work rules.

                            5. Performs Administrative Duties as Assigned

                            • Monitors and performs opening and closing duties as required
                            • Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet 
                            • Enters inventory and payroll as required
                            • Ensures compliance to established cash handling and security processes
                            • Adheres to company policy and procedure for bank deposits     
                            • Performs other duties as assigned by Manager/Assistant General Manager  

                            II. Technical and Other Skills Required:

                            1. Must be 18 years old.
                            2. Must have a high school diploma or equivalent (GED).
                            3. Must be eligible to work in the United States.
                            4. Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
                            5. Must pass a background check.
                            6. Must have access to a telephone 24 hours a day.
                            7. Must be available to work assigned schedule and open and close the restaurant.
                            8. May be required to work temporarily at other restaurant locations.
                            Posting ID: 568313839Posted: 2020-08-14