Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years. Learn more about Five Star Call Centers at FiveStarCallCenters.com.
Do you like to come into work and be able to do your job with little to no obstacles? Come join our team as a call processor. You will work retail accounts or accounts with a script to follow along. You will be able to assist a customer from beginning to end of their call.
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
Position: Customer Success Associate
Work Hours: Shifts between 7:00am-11:00pm
Work Days: Mon-Fri & Every Other Weekend
Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri)
Status: Full Time or Part Time
Starting Pay: $12-$13/hour plus shift differential and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
If you're a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply with Five Star Call Centers.
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details (Full Time)
Sign on Bonus: FT/PT - After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO
This can be a work from home position if you meet the work at home guidelines. Work at home opportunities are granted based on performance and business needs. Work at home opportunities are not guaranteed. If a remote opportunity is offered you will be required to pass a background check.
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Education and Experience
*Depending on the call types you handle you maybe required to pass a background check.
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.