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Sr. Communications Tech Analyst

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Sr. Communications Tech Analyst

SPECTRUM
Grover, MO 63040
Full-time, Part-time
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Job Description

JOB SUMMARY
This position provides communications technology support to the corporate internal communications team and the communications teams embedded within the business units. This position works closely with Product and Technology teams in IT and UI/UX to ensure all design elements, web standards, content management best practices, and critical thinking to maintain the company intranet and other communications applications. The position supports a variety of internal facing assignments individually and in support other members of the larger corporate Internal Communications Department and business unit communicators.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer and employee experience

Coordinate with internal staff to determine scope of projects, inform technology decisions for communications, and support staff needs

Guide developers, architects, system administrators, project managers and analysts on reaching the best technology solution to support communications systems, as needed

Coordinate with IT, and other technology focused departments/vendors to administer and test upgrades, configuration changes and any code to ensure optimal quality assurance in production, providing base level approval or rejections

Work on multiple systems and projects as a team and occasionally as a project lead to develop, maintain and manage the necessary infrastructure for content publication for all of Charter

Identify opportunities and implement solutions that drive usage, streamline processes and facilitate communications, including developing goals and strategies for future technology

Provide assistance to review and analyze employee feedback and site metrics on an ongoing basis through analytics applications that are used to report and analyze web traffic and assist in the development of action items for intranet, video and email applications

Provide end-user training on communications systems and technologies

Implement and support governance for best practice design with website and email layouts and graphics that coordinate with the needs of internal business partners

Utilize HTML, CSS, JavaScript and other web-coding techniques to support internal teams in new intranet sections and layouts to improve the user experience (Adobe Experience Cloud, AEM, Campaign, Target, Analytics) experience preferred) in multiple browsers

Analyze system requirements and existing business processes to solve complex technology issues and continually improve the technology

Test, debug, identify root cause, document issue and resolution, and implement necessary changes to communication applications in conjunction with business partners and management

Organize, manage and maintain the corporate intranet homepage and resource pages ensuring that approved content is accessible

Independently find, research and suggest new technologies, processes and procedures that advance the communications and business unit strategies

Responsible for initial troubleshooting of technologies and direction provided to team management

Research, evaluate and recommend software and hardware products to advance employee communications and company strategies

Support electronic and web messaging systems and services to target corporate email to employees

Obtain requirements for technology enhancements to create business, technical and functional requirements

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner
Ability to handle multiple projects and deadlines with effective organization and prioritization skills
Ability to work independently and maintain all confidentiality of information
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) with knowledge of the internet Google Analytics, Adobe Analytics, and other reporting tools
Experience using web design, digital imaging and multimedia software with experience in content management systems/or email marketing platform to post and maintain content and marketing and segmentation of audiences
Experience with developing creative, concise communications online for various audiences
Ability to translate complex technical concepts into straightforward communications
Knowledge of and experience designing documents, web layouts, and interactive web properties
Knowledge of Microsoft Word, Excel and PowerPoint is a must
Familiarity with using digital imaging and multimedia software including the Adobe Creative Suite for design and video editing, Google analytics, basic HTML and content management systems
Knowledge of current and evolving Internet Technologies (i.e. HTML, JavaScript, PHP, ASP, ASP.Net, etc.) including the ability to create and edit HTML, JavaScript and/or other web languages

Education
Bachelor's degree in Communications, Marketing, Information Systems, Web Development, and Technical Communications, User Experience or other closely related degree or field or an equivalent combination of related education and work experience.

Related Work Experience
5+ years' experience in web design, website/content management, web development or project management

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge

Knowledge of cable television products and services
Experience with innovative ways to communicate messages to a wide set of audiences
Experience with testing CSS, HTML and layout-driven Web pages in multiple browsers and providing technical feedback
Experience with providing creative and technical guidance on copy, imagery and video
Experience with business acumen that leads to good decisions
Knowledge of communications planning process and measurement techniques
Experience with applied use of brand management theories and brand management strategies

WORKING CONDITIONS
Exposure to moderate noise levels
Office environment

For more information on Spectrum's benefits, please click here.
Posting ID: 607129228Posted: 2021-02-17