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                        Race Experience Supervisor

                        Autobahn Indoor Speedway & Events
                        5960 Greenwood Parkway, Bessemer, AL 35022
                        Full-time, Part-time
                        Similar jobs pay $8.23 - $14.02
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                        Job Description

                        SCOPE OF RESPONSIBILITY: To ensure that all necessary Race Experience department activities are accomplished in a “World Class” manner.
                                                 

                        TEAM MEMBER GUIDEBOOK: Prior to being assigned to the position, a complete understanding of the

                        Team Member Guidebook is necessary since the person holding the position will be subjected to these rules and regulations.  In addition, the company maintains an online Intranet website with additional procedures (Wiki).

                         

                        ESSENTIAL TASKS:

                        1. Ensure Race Experience staff are prepared for all shifts

                         

                        1. Ensure Race Experience staff is on time for every shift and ensure they are clocking in/out for breaks

                         

                        1. Manage labor cost (i.e. use breaks during slow periods, look for opportunities to send people home early if slow, etc)

                         

                        1. Ensure phone calls are being answered within 3 rings and give acceptable “Accelerate” greeting

                         

                        1. Must be involved in all refund transactions and enter in all refunds into refund tracking sheet

                         

                        1. Ensure all race certificates are entered into “Free Race Certificate Log” at the end of shift

                         

                        1. Ensure you and your team are providing adequate responses to information about Annual Speedway License, pricing, age and height restrictions

                         

                        1. Handle all company and social inquiries efficiently (Direct guest to webform or provide correct contact info for Corporate/Social outside sales manager)

                         

                        1. Engage with all customer with a strong focus on being “Customer Driven”

                         

                        1. Greet all customers who enter the front door with acceptable “Accelerate” greeting in a smiling and friendly manner.
                           
                        2. Qualify guest and direct to appropriate areas
                           
                        3. Have a complete understanding of all Accelerate pricing weekday vs weekend.

                         

                        1. Maintain a focus of upselling race packages and to must meet specified package sales percentage (Reference Race Experience Commission Plan)

                         

                        1. Schedule racers in the most efficient way possible for up to 5 races ensuring customers do not have an unnecessary wait.
                           
                        2. Ensure all cash drawers are counted in at the beginning of the shift and out at the end of shift.  Must be verified by Director of Race Experience or Manager on duty
                           
                        3. Have a complete understanding of all aspects of Club Speed system
                           
                        4. Provide an adequate explanation of the Thanx loyalty program and its benefits
                           
                        5. Have effective communication with the entire team
                           
                        6. Maintain high levels of guest satisfaction with an emphasis on “World Famous” service.  Handle complaints efficiently and courteously.  If you cannot correct the problem get with Director of Race Experience or manager on duty.
                           
                        7. Complete opening and closing checklist.
                           
                        8. Maintain the cleanliness of the front desk area, lobby, meeting rooms and restrooms.
                           
                        9. Follow Company Uniform Policy.
                           
                        10. Follow all safety procedures.  Be sure that all chemicals are properly labeled.  Be sure that any biohazard items are properly cleaned or are disposed of properly.
                           
                        11. Other duties as assigned by Director of Race Experience.

                         

                         

                        SAFETY:  It is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

                         

                        SECURITY:  It is your responsibility to be aware of and report any and all security concerns, dishonesty or violations you may see or witness in the course of performing your required duties.

                         

                        TEAM MEMBER ACKNOWLEDGEMENT: I have read this job description and I understand the duties and responsibilities associated with this position.  I agree to comply with company policy related to the performance of this job.  I understand that company policy may be changed at any time.

                         

                        Requirements

                        JOB SPECIFICATIONS

                        Educational Skills

                        Those necessary for team member to perform this job.

                                                                                    Type of Education:                  H.S. Diploma

                                                                                    Level of Education:                 12

                        Job Experience

                        Type of experience necessary to perform the job.

                                                                                    Apprenticeship Program:        n/a

                                                                                    Level of Experience:               some customer service or sales

                        Communication Skills                                                                     

                                                                                    Speak English                         Fluent

                                                                                    Read English                           Fluent

                                                                                    Write English                           Fluent

                                                                                    Foreign Language:                  none              

                        Business Mechanical Skills

                        Those skills required in performance of this job.

                                    Typewriter                   Dictaphone                  Calculator        y          Phone y

                                    Computer  y                Other skills     

                                    License/Certification  

                         

                        Physical Activities and Requirements

                                    Normal Work Position

                                                                                    Standing:         Constant

                                                                                    Sitting:             Occasional

                                                                                    Lifting:             Frequent

                                                                                    Bending:          Frequent

                                                                                    Walking:          Frequent
                         

                                    Minimum Weight Team member must be able to lift:      50 lbs.

                                    Must have use of both         Hands:             Yes

                                                                                    Legs:               Yes

                                    Working Conditions

                                                Hot (   )            Cold (   )          Dirty (   )          Noisy ( x  )                    Hazardous (    )

                                                Work Alone ( x )          With Others ( x  )        Around Others ( x  )

                                               

                                    Responsibilities

                                                                        Care of Equipment:                             Frequent

                                                                        Safety of Others:                                 Frequent

                                                                        Guest Contact:                                    Frequent

                                                                        Confidential Data:                               Frequent

                                                                        Decision Making:                                Frequent

                                                                        Acts in Supervisory Capacity:            Occasionally

                         

                                    Sensory Requirements:

                                                                        Sight:                                                   Full Required

                                                                        Hearing:                                              Full Required

                         

                         

                        Posting ID: 42319850Posted: 2020-07-14