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    Customer Service Representative $17.00/hour

    The Home Depot

    Hill Afb, UT 84056, Hill Afb, UT. 84056
    Full-time, Part-time



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                  Customer Service Representative $17.00/hour

                  The Home Depot
                  Hill Afb, UT 84056, Hill Afb, UT
                  Full-time, Part-time
                  Similar jobs pay $9.79 - $14.07

                  Job Description

                  POSITION PURPOSE
                  The Customer Service Representative s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals.

                  Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.
                  Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
                  Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
                  Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.

                  NATURE AND SCOPE
                  Position reports to Supervisor Contact Center
                  No direct responsibility for supervising others.


                  Located in a comfortable indoor area. Any unpleasant condition

                  Typically requires overnight travel less than 10% of the time.
                  Must be eighteen years of age or older.
                  Must be legally permitted to work in the United States.

                  Education Required: HS Diploma/GED

                  Years of Relevant Work Experience:  1 year

                  Physical Requirements:
                  Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

                  Knowledge, Skills, Abilities and Competencies:Skilled at consistently providing outstanding customer service, following through on responsibility
                  Posting ID: 556464701Posted: 2020-04-27

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