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              Bilingual Customer Service Rep

              Voca
              Miramar, FL
              Full-time, Part-time
              Similar jobs pay $9.49 - $15.26

              Job Description

              Job Description



              Voca has an immediate openings available for  Bilingual CSR professionals in Miramar, FL!  If you are interested, Spanish speaking candidates should forward a current resume to Jamie at jbrough@myvoca.com and call him at 952 777 1834.  Thanks!

               

              Position Details 

              Job Description
              • Addressing incoming telephone, digital, or written inquiries.
              • Performs basic administrative, clerical, operational, customer support, and computational tasks.
              • Typically works on routine and patterned assignments.
              • Addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
              • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
              • Escalates unresolved and pending customer grievances.
              • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

               

              Qualifications
              • High School Diploma or equivalent
              • 2 years of customer service experience
              • Strong customer service orientation
              • Strong attention to detail
              • Strong typing and computer navigation skills
              • Previous inbound call center or related customer service experience
              • Capacity to multi-task, including use of multiple computer applications simultaneously
              • Effective verbal and listening communication skills
               
              Voca: The Spirit of Work


              IND-PF
              Posting ID: 553449470Posted: 2020-05-30