The General Manager position is responsible for effectively managing all areas of operations for their venue including human resources, profitability and sales growth by providing leadership, support, coaching and development to all team members in the venue. The GM acts as a brand representative by reinforcing the company goals, visions and mission statement at all times while ensuring Alamo Drafthouse Cinema's standards of quality and service are accomplished. Additionally, the GM is responsible for keeping the leadership team promptly and fully informed of all significant matters (i.e. issues, challenges, unusual matters and anything that could better overall operations/financials/guest experience) and takes prompt corrective action when necessary or suggests alternative courses of action. They are also responsible for creating/maintaining a favorable working relationship with all company team members to foster and promote a cooperative and harmonious working climate, which is conducive to maximum staff morale, productivity and efficiencies.
REPORTS TO: Director of Operations
SALARY / GRADE LEVEL: Salaried / Exempt
DUTIES / RESPONSIBILITIES:
Manages entire operations of venue, which includes daily decision-making, flexibility, team support, guest interaction, scheduling, kitchen operations, P&L, cost controls/management, inventory regulation, building sales, community involvement, all safety and security standards including food handling requirements, profitability expectations and effective planning while upholding standards, product quality and cleanliness.
Has the ability to multi-task and adapt to changing priorities.
Uses good judgment and effective decision-making.
Provides effective coaching and delegation to management team with timely follow up.
Maintains staffing at standard labor ratios and ensures the venue is properly staffed to par, at all times. Plans accordingly and proactively hires to seasonal pars.
Coaches team and managers according to operational and procedural needs, maintaining high standards and following up on specific direction provided.
Creates self-development plans along with the Director of Operations.
Conducts and collaborates timely Performance Reviews with hourly and management staff.
Ensures on-going team development, including cross training and advanced positions as performance is recognized. Rewards / reinforces key accomplishments for all positions and expects all leaders to do the same.
Actively engages with the guests during every shift and expects the same from all managers / shift supervisors. Expects and leads strong communication with all areas of the venue (management, trainers, tickets, runners, servers, bar, kitchen, etc.) including periodic manager meetings and daily team meetings.
Completes and posts manager schedules in a timely fashion and expects the same from all schedule writers. Sets the expected ambiance (lighting/sound/temperature levels/presentation) and coaches all team members to hold that standard at all times.
Expects manager presence on the floor during operations and away from the office.
Utilizes guest feedback reporting to coach and develop team members and managers.
Conducts team meetings when necessary, team meetings every day and keeps staff informed on new developments and upcoming events.
Conducts frequent/periodic/scheduled manager meetings to recap results, review current focuses and to set goals for the upcoming week/s.
Ensures all team members and managers adhere to the Company's uniform standards.
Ensures a safe working and guest experience environment to reduce the risk of incident, injury and food handling related issues.
Ensures proper security procedures are in place to protect managers, team members, guests and company assets. Follows and coaches others on the company standard interviewing and hiring procedures.
EDUCATION / EQUIVALENT EXPERIENCE: High School Diploma/GED or equivalent combination of education and experience.
QUALIFICATIONS: Two (2) years minimum as a high-volume venue Manager with extensive knowledge of total operations. Previous theater management is beneficial. ServSafe Certification, local Heath Cards (as required) and TABC Certification are required. Proven leadership and motivational skills. Displays a professional appearance and is a positive role model within the restaurant and Home Office. Strong verbal and written communication skills.
QUALIFICATIONS CONTINUED: Excellence guest relation skills. High guest satisfaction expectations and focus. Resourceful problem-solving skills. Self-motivated, driven and multitasking. Holds self and others accountable to consistently maintain high performance standards. Expected work week of 50 hours minimum; higher volume seasons and heavier work weeks are expected. Basic computer knowledge (Microsoft Office) and office skills required.
WORKING CONDITIONS; Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs.
HAZARDS: Only those present in a normal theater venue setting; no known significant hazards.