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RN Client Care Coordinator - Tulsa

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                  RN Client Care Coordinator - Tulsa

                  Home Instead Senior Care
                  399 - 74037, Jenks, OK 74037
                  Full-time
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                  Job Description

                   
                     HISC Tulsa inc. DBA
                  Home Instead Senior Care

                   
                  Our Mission
                  Enhancing the lives of aging adults and their families.

                  Our Values
                  To honor God in all we do
                  To treat each other with dignity and respect
                  To encourage growth in ourselves and others
                  To build value in our service to others

                  Job Description
                  Position Client Care Coordinator, RN 
                  Supervisor Andrew Garrean
                  Date

                  February 5, 2020


                   Objective:

                  The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use sales skills to determine each client's initial needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

                  Primary Responsibilities:
                  • Reflect the core values of HiscTulsa inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
                  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
                  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
                  • Work with other team members to coordinate various aspects of a client's care
                  • Conduct client/CAREGiver introductions with every new client
                  • Create and maintain client records
                  • Plan and execute a schedule that ensures each client has at least one quality assurance visit per month
                  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
                  • Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and CAREGivers
                  • Manage client care and make suggestions on best course of action for client's long term success in the home

                  Secondary Responsibilities:

                  • Participate in CAREGiver trainings as necessary and all CAREGiver focus groups
                  • Conduct family education sessions as needed
                  • One week on-call rotation with other office personnel
                  • Conduct CAREGiver orientation sessions as needed
                  • Conduct on-going CAREGiver training as needed

                   

                  Education/Experience Requirements:
                  • College degree preferred &ndash RN certifications required.
                  • One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
                  • Must possess a valid driver's license
                  Critical Numbers:
                  • Conduct care consultations with an average closing percentage of 85%
                  • Conduct the initial client/CAREGiver introduction for every new client
                  • Conduct a minimum of one quality assurance visit per month for each client by coordinating with RN
                  • Track increase/decrease in client hours based off of RN recommendations
                  Supervisory Responsibilities:
                  • As with all key players CAREGiver supervision
                  Knowledge, Skills and Abilities:
                  • This position must have an understanding of and uphold the policies and procedures established by HiscTulsa inc.(d.b.a. an independently owned and operated Home Instead Senior Care franchise)
                  • Excellent oral and written communication skills and the ability to listen effectively
                  • Ability to work independently, maintain confidentiality of information and meet deadlines
                  • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
                  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
                  • Ability to organize and prioritize daily, monthly and yearly work
                  • Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
                  • Ability to present a professional appearance and demeanor
                  • Ability to operate office equipment
                  • Must be patient and congenial on the telephone
                  • Must have computer skills and be proficient in Word and Excel
                  • Ability to work evenings or weekends as required
                  • Knowledge of the senior-care industry
                  • Ability to perform duties in a professional office setting
                  Please visit our website to apply.  www.homeinstead.com/399, click on Become A Caregiver, then scroll almost to the bottom of the page and click on Become A Caregiver: Apply Today

                  918-384-0980



                   

                  Each Home Instead franchise is independently owned and operated.

                  Posting ID: 567262823Posted: 2020-08-08