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    Principal Application Support Analyst (AST Production Services)

    New York, NY 10001
    Full-time, Part-time
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    Job Description

    • New York, New York; Jersey City, New Jersey
    • Information Technology
    • 1915995

    Job Description

    The Bank of New York Mellon is a provider ofinvestment services and investment management and we are a world-renownedleader in each. When combined, the power of our extensive capabilities can helpdrive your success in markets around the world. BNY Mellon is thecorporate brand of The Bank of New York Mellon Corporation.

    BNYMellon Technology's mission is to provide our business partners withtechnology based solutions that enhance their ability to be successful throughworld-class software solutions maintained on a stable and secureinfrastructure, and to provide our employees with the tools and means toenhance their professional qualifications and careers.


    BNY Mellon Asset Servicing provides global solutions tailored to meet our clients' uniqueneeds to help enhance the management, administration and oversight of theirentire investment process and deliver the tools they need to expand theirability to process, monitor and measure investment data from around the world.

    AssetServicing Technology ProductionServices is dedicated to ensuring that our technology environments are bestin class. Our Production Services teams runs the systems that keep BNY Mellonrunning. Our mission is to deliver a full IT service management lifecycleacross all run-the-bank applications and infrastructure support with thepurpose of providing a controlled, secure, and predictable productionenvironment.

    Our team members use their technical skills and businessknowledge to bring forth solutions that will take our company into thefuture. If you are a collaborativecontinual learner with a global mindset and a desire to contribute to ourcompany's top priorities, this is the place for you.


    We are seeking an ApplicationSupport Analyst for Level 2 support for 24x7x365 mission criticalapplications.

    Key Responsibilities:
    • Responsiblefor managing overall availability, reliability, and defect prevention.

    • Respondto, diagnose, and resolve service disruptions

    • Identify,define, and implement required monitoring and automation solutions

    • Workclosely with developers on continuous integration / continuous deliverysolutions

    • Conductroot cause analysis for complex production issues

    • Reviewsand evaluates project plans and objectives to ensure they meet system needs.

    • Monitorschanges to applications and their operating environment

    • Createand maintain support documentation and procedures

    • Abilityto deal with time sensitive issues in support of critical service levelcommitments

    • Contributesto the achievement of area objectives

    Principal Appl Support Analyst->> Maintains and supports complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs. Coordinates the monitoring of major changes to applications and their operating environment. Analyzes any issues of high complexity. Standardizes the use of tools, technologies, and/or business expertise in relationship to testing approaches. Monitors and analyzes the effectiveness of the use of technology in QA processes. Structures activities based upon approved project methodologies. Collects and analyzes project data and produces progress reports. Ensures the availability of applications for the client as well as problem management and resolution. Contributes to the achievement of area objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial 10-12 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.


    Bachelor'sdegree in computer science or a related discipline, or equivalent workexperience required, advanced degree is beneficial, 10-12 years of diverseexperience in multiple areas of information technology required, experience inthe securities or financial services industry is a plus.

    • Experiencewith IBM MQ/ messaging middleware queues.

    • Analytic,data driven, and strong debugging skills

    • Experiencewith Docker/Containers - spinning up and managing containers.

    • Experiencewith scripting languages - Ruby on Rails, Python, Perl, bash, and/or PowerShell

    • Automateddeployment experience using technology such as Ansible

    • Experiencewith PostgreSQL databases and SQL queries.

    • Experiencewith Trade Processing (Trade LifeCycle).

    • Experiencein a trading floor or similar environment.

    • Linux/ Windows system administration experience

    • Experiencewith monitoring tools a plus - AppDynamics, DynaTrace, Prometheus, Grafana,Moogsoft or related solutions

    • Familiaritywith ITIL Service Management.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
    Minorities/Females/Individuals With Disabilities/Protected Veterans.

    Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

    Primary Location: United States-New York-New York
    Internal Jobcode: 45193
    Job: Information Technology
    Organization: Asset Servicing Technology-HR07302
    Requisition Number: 1915995

    Posting ID: 566873421Posted: 2020-08-08