The American Arbitration Association (AAA) is recruiting several Case Administrators to work out of our Johnston, RI Case Management Center (currently the work will be performed remotely via telework). In this role, you will be responsible for providing administrative support on arbitration and mediation cases, responding and communicating with arbitrators, clients, and their attorneys, informing and educating clients on alternative dispute resolution (ADR) processes, issuing correspondence, updating case records in a proprietary case management software application, and scheduling case-related calls and hearings.
Named one of the best 50 nonprofits to work for in the country (2019 and 2020), we offer rewarding careers in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans with company match, and generous paid time-off benefits.
Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
Assists in the management of cases; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
Assists in the coordination, initiation, and facilitation of conference calls.
Applies in-depth knowledge of AAA rules and procedures and evaluates their application to different cases, participates in regular training and meetings to review existing and new policies and procedures.
Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.
Education & Experience: Bachelor's degree in business or related discipline; 3 years of related work experience (e.g. comprehensive customer service or case administration in a law or judicial corporate environment); or an equivalent combination of education and work experience.
Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.