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                          Customer Service Representative

                          PharmaCentra
                          401 N Union St, Kennett Square, Pa 19348, United States, Kennett Square, PA 19348
                          Part-time, Full-time
                          Wage:$19.97/hourly
                          Refer friends, get paid!

                          Job Description

                          We are hiring a Customer Service Representative to manage customer queries and complaints.

                          Responsibilities:

                          Maintaining a positive, empathetic and professional attitude toward customers at all times.
                          Responding promptly to customer inquiries.
                          Communicating with customers through various channels.
                          Acknowledging and resolving customer complaints.
                          Knowing our products inside and out so that you can answer questions.
                          Processing orders, forms, applications, and requests.
                          Keeping records of customer interactions, transactions, comments and complaints.
                          Communicating and coordinating with colleagues as necessary.
                          Providing feedback on the efficiency of the customer service process.
                          Managing a team of junior customer service representatives.
                          Ensure customer satisfaction and provide professional customer support.

                          Requirements:

                          High school diploma, general education degree or equivalent.
                          Ability to stay calm when customers are stressed or upset.
                          Comfortable using computers.
                          Experience working with customer support.

                          Posting ID: 562657509Posted: 2020-07-11