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1 Desk Agent Jobs in lake george, ny


Front Desk Agent

Six Flags, Inc.
Queensbury, NY 12801
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Job Description

Essential Duties and Responsibilities:
  • Courteously welcome all guests and provide ultimate service to ensure guest satisfaction
  • Adhere to house rules, departmental policies, and safety standards
  • Communicate clearly with guests and management
  • Respond to or channel any guest requests/complaints to the department or proper manager
  • Handle cash in a responsible and professional manner
  • Use problem-solving skills to professionally handle any guest issue, question, or concern
  • To maintain an accurate cash bank and to balance all transactions at the end of the shift
  • Operate the Front Desk system to make reservations
  • Operate a room key card machine efficiently
  • Check-in guests into the computer, establishes credit and give the guest accurate information
  • Proper distribution of room keys and staff keys
  • Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
  • Complete and balance the Shift Audit at the end of the day
  • Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio
Skills and Qualifications:
  • Must know keyboard and have general computer knowledge
  • Previous experience with Credit Card Machine and handling cash preferred
  • Must be a friendly, outgoing "people" person with a good attitude and smile
  • Previous experience working with the public in a service provider industry preferred
  • Must be able to stand up to four (4) hours at a time and reach above shoulder level
  • Must know how to answer and transfer calls
  • Knowledgeable of hotel property and waterpark
  • Possess ability to multi-task and work in a fast paced environment
  • Possess ability to remain calm and professional in all situations
  • Knowledgeable in all hotel and waterpark services and hours of operation
  • Must be able to work weekends, holidays, and other shifts as necessary
Other Functions: All other duties assigned or necessary to support the resort as a whole.

Posting ID: 603064220Posted: 2021-02-01