1 Desk Agent Jobs in lake george, ny

Essential Duties and Responsibilities:

• Courteously welcome all guests and provide ultimate service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle cash in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• To maintain an accurate cash bank and to balance all transactions at the end of the shift
• Operate the Front Desk system to make reservations
• Operate a room key card machine efficiently
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Complete and balance the Shift Audit at the end of the day
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

Skills and Qualifications:

• Must know keyboard and have general computer knowledge
• Previous experience with Credit Card Machine and handling cash preferred
• Must be a friendly, outgoing "people" person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must know how to answer and transfer calls
• Knowledgeable of hotel property and waterpark
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and waterpark services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary

Other Functions: All other duties assigned or necessary to support the resort as a whole.