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    Sales Associate - Lancaster, PA

    Five Below

    2068 Fruitville Pike, Lancaster, PA 17601
    2.6 miles
    Full-time, Part-time
    • 1-Click Apply

    Crew Member

    Moe's Southwest Grill

    530 Centerville Rd, Lancaster, PA 17601
    4.9 miles
    Full-time, Part-time

      Sales Associate - Mill Creek Square Relo, PA

      Five Below

      2350 Lincoln Hwy E Suite 510, Lancaster, PA 17602
      5.4 miles
      Full-time, Part-time
      • 1-Click Apply

      Crew Member

      Moe's Southwest Grill

      1054 C Lititz Pike, Lititz, PA 17543
      6.1 miles
      Full-time, Part-time

        Contact Center Customer Service Representative (Call Center)

        ASC - East Petersburg
        East Petersburg, PA 17520
        Full-time
        Similar jobs pay $10.39 - $17.06
        Refer friends, get paid!

        Job Description


        Overview

        The primary responsibility of this position is to service inbound telephone inquiries from new and existing customers in a call center environment. Interactions can include general banking questions, account information changes, transaction lookup and confirmation, minor issue resolution and product/service recommendation. Incumbents are expected to perform all duties in conformance to with established policies and procedures, while demonstrating excellent telephone etiquette in a professional and courteous manner.

        Position is located in East Petersburg, Pa (near Lancaster) and training is provided.

        The hours are 11:30 - 8:00 Monday through Friday and alternating Saturday's 8:00 - 3:00.

        Additional premium paid for this shift.

        Competitive opportunities for bilingual associates



        Responsibilities

        Essential Duties
        • Respond to inbound calls from customers, employees, third parties, and the general public, answer questions, perform basic transactions, resolve minor complaints, source and provide account data, and place follow up calls to ensure resolution; document call activities according to established procedures
        • Access, navigate, obtain and edit data in various systems, depending on product or affiliate
        • Escalate issues and engage product service teams as required, follow up to ensure resolution
        • Identify cross selling opportunities, provide product information to customer accordingly or refer to the appropriate department
        • Develop and maintain knowledge of all applicable State and Federal banking regulations, execute job duties accordingly
        Qualifications

        Education

        High School Diploma or the Equivalent Experience. (Required)

        Experience

        2 or more years Customer Service, call center or consumer banking. (Required)

        PI121644921

        Posting ID: 564360136Posted: 2020-07-18