Multi-site Residential and Commercial Property Manager
Want to be proud of who and what you manage? Great! We're ready for you. The Biggs Group believes choosing a rental isn't merely choosing a place to park stuff. Residents are choosing neighbors, quality of life, and a home for their family or for their business. Our Property Manager leads the team in excellent service through:
Team Management: Hold maintenance and onsite managers accountable. Set salaries, train, complete performance reviews and hire/terminate.
Marketing: Keep properties occupied with qualified residents through advertising, lead follow up, property showings for prospective residents.
Resident relations: Develop rental agreements, selects qualified residents, collects deposits and rents, enforces terms of rental agreements, resolves resident complaints, oversees eviction proceedings if necessary.
Facilities management: Oversees maintenance and repairs, negotiates contracts with vendors, regularly inspects property to ensure it is in good working order, quickly resolves emergency maintenance issues.
Financial and Occupancy reporting: Keep occupancy records and create monthly reports. Review P&L provided by finance, compare to previous year, project needs for next year. Create operational budget and stay within. Repairs needed outside the budget must be approved by owner.
Owner relations: Keep open dialogue with property owner on vacancies, residents, physical condition of property, and financial issues.
More specific duties include:
1. Manage Rent
• Set Rent: Set rent at level to attract the right resident to the property while balancing occupancy standards. Determine rent range by analyzing comparable properties in the same physical market location.
• Collect Rent: Follow established system for collecting rent from residents. Strictly enforce late fees.
• Adjust Rent: Increase rent as the market and lease agreements allow. Adhere to to individual state and/or municipal laws. May also decrease the rent if proven necessary.
2. Manage Residents
• Find Residents: Fill vacancies. Advertise creating compelling ads. Understand what attracts residents, offer suggestions to increase property real and perceived value.
• Screen Residents: Consistently use established screening process, including credit and criminal background checks. Decrease resident turnover. Select the right resident (pay on time, long tenancy, fewer problems) while complying with Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
• Leases: Set the lease term and security deposit. Ensure the owner is protected with all necessary clauses. Prepare lease and move in packets. Control keys.
• Complaints/Emergencies: Resolve maintenance requests, noise complaints and emergency situations quickly, efficiently, and effectively.
• Move Outs: Communicate move outs with onsite managers and maintenance. Send resident move instructions. After move out, inspect unit, checking for damages. Communicate with maintenance to determine what portion of the security deposit will be returned to the resident and report to finance. Coordinate turnover process and find a new resident.
• Evictions: When a resident does not pay rent or otherwise breaches the terms of a lease, understand/implement proper eviction procedure.
3. Manage Maintenance and Repairs
Keep the property in safe and habitable condition through regular maintenance and emergency repairs.
• Property Maintenance: Manage all preventative, routine, and emergency property maintenance to keep the property functioning in top condition. Maintenance aims to keep current residents happy and attract new residents.
o Pest control
o snow removal
o trash removal
o all break/fix issues
• Repairs: Dispatch in house maintenance to fix issues or hire contractors as needed. Develop a large network of reliable painters, cleaners, carpet cleaners, plumbers, electricians, carpenters and other contractors.
4. Knowledge of Landlord-Resident Law
Have an in-depth knowledge of statewide and national laws regarding the proper ways to:
• Screen a Resident
• Handle Security Deposits
• Terminate a Lease
• Evict a Resident
• Comply with Property Safety Standards
5. Management Responsibilities
• Other Employees: Responsible to hold maintenance and onsite managers accountable to their jobs. Set salaries, complete performance reviews and hire/terminate.
• Vacant/Construction Properties: Look after vacant properties to make sure there has been no vandalism and ensure routine maintenance is performed. Work together with maintenance to ensure contractors and other repairmen are completing work in a timely manner.
6. Manage the Budget/Maintain Records
• Manage Budget: Operate within the approved budget for the building. In certain emergency situations when the occupants or physical structure are in danger, request permission from the owner to exceed the budget to order repairs.
• Maintain Records: Keep thorough records regarding the property. This should include; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, record of rent collection. Finance will provide all income and expenses, costs of repairs, maintenance costs, and insurance costs monthly for budget analysis.
* Must be able to pass our resident screening criteria
* Professional representation of company at all times
* Well organized with ability to prioritize
* Attention to detail, diligent organization
* Comfortable using both ipad and desktop computer
* Effective, professional communication by email, text messaging, phone calls and in person
* Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
124 properties (114 residential and 10 commercial)
1 Maintenance Technician
2 Onsite Managers
Monday-Friday 9:00 am to 3:30 pm
Evenings and weekends on occasion as needed
$14-$18 per hour
Vacation and overtime