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354 Medical Billing Jobs in livonia, mi

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        Member Services Representative

        Planet Fitness Michigan Group
        Redford, MI 48239
        Full-time, Part-time
        Similar jobs pay $9.82 - $13.23
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        Job Description

        Job Description

        We are seeking a Member Services Representative to join our team!

        What we offer: 

        • Great growth opportunities - we are a dynamic and growing company!
        • Medical, Dental and Vision insurance benefits (Full Time positions only).
        • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
        • FREE Black Card Membership!
        • Set Schedule
        • 401(k) with generous employer match

        As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

        Some of your responsibilities will include:

          • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
          • Answer phones in a friendly manner and assist callers with a variety of questions.
          • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
          • Respond to member questions and concerns in a timely and professional manner.
          • Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
          • Handle sensitive and confidential member information and agreements.
          • Go above and beyond to keep the front desk area and lobby clean and orderly.
          • Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
          • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
          • Regular cleaning of all exercise equipment and tanning beds.
          • Regular restroom and shower area cleaning and stocking.

        Qualifications and Physical Demands:

        • Must be 18 years of age or older.
        • Punctuality and reliability is a must.
        • Customer service experience preferred.
        • Continual standing and walking during your shift.
        • Continual talking to members and potential members in person and on the phone during your shift.
        • Must be able to lift 45 pounds.

        Equal Opportunity Employer

        Posting ID: 573780364Posted: 2020-09-29