The Front Desk Clerk/Cashier at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.
ESSENTIAL FUNCTIONSAssist guest through friendly interactions, answering questions, and completing tasks.
Provide administrative, reception and program support to management and staff.
Manage phone activity including providing general knowledge to callers.
Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
Register and assign rooms to guests.
Provide quotes for room rates and up-sell the guest when possible.
Assist in coordinating the Front Desk and the Housekeeping Department.
Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Responds to guest inquiries.
Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
Maintain awareness of safety issues, and report them immediately to your manager.
Performs such other related duties as directed or required.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDEHigh School Diploma/G.E.D. equivalent preferred. Minimum of at least 16 years of age.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.
Food Server and TIPS/MAST card required.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTSMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USEDTypical office equipment (computers, phone system, fax, copiers, scanners, among others).
Computer-based hotel reservations system. POS system.
Required Personal Protective Equipment (PPE) used: gloves.
Posting ID: 570493759Posted: 2020-09-18