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    GUEST SERVICE REPRESENTATIVE

    Dimension Development Company

    375 Corporate Drive, Mahwah, NJ 07430
    0.6 miles
    Full-time, Part-time
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      0.6 miles
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              GUEST SERVICE REPRESENTATIVE

              Dimension Development Company
              375 Corporate Drive, Mahwah, NJ 07430
              Full-time, Part-time
              Similar jobs pay $21.04 - $36.72
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              Job Description

              This is the job description for GUEST SERVICE REPRESENTATIVE


              JOB DESCRIPTION

              Job Title: Guest Service Representative
              Department: Front Desk
              Company: Dimension Development
              Reports To: Front Office/Operations Manager
              Supervises: N/A
              Job Description Date: May 1, 2014

              Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

              Job Responsibilities:
              1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell
              person or directly to guest as appropriate, without announcing room numbers.
              2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,
              entertainment and travel directions.
              3. Keep records of room availability and guests' accounts. May make, confirm and cancel
              reservations for guests.
              4. Compute bill, collects payment and makes change for guests. May post charges such as room,
              food, liquor or telephone by hand or machine.
              5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using
              equipment such as telephone, fax and switchboard.
              6. Understand and enforce the hotel company credit policies. Account for all cash and makes
              deposits in accordance with hotel and company policies.
              7. Take the initiative to greet guests in a friendly and warm manner.
              8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence
              of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
              9. May make restaurant, transportation or entertainment reservations for guests; may deposit
              guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or
              champagne for special guests.
              10. Other duties as assigned.

              Job Skills:
              1. Speak clearly and listen carefully.
              2. Use personal judgment and specialized knowledge to give information to people.
              3. Communicate well with many different kinds of people.
              4. Change easily and frequently from one activity to another such as from typing to interviewing,
              to searching in a directory, to using a telephone.
              5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

              Job Qualifications:
              Education HS Diploma or equivalent.
              Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
              Licenses/Certifications N/A
              Posting ID: 49810396Posted: 2020-07-14