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      Computer Service Desk Technician

      C2 Essentials Inc.
      Manassas, VA 20110
      Full-time, Part-time
      Refer friends, get paid!

      Job Description

      We are looking for a Service Desk Technician to serve a DoD customer in Alexandria, VA. We are seeking highly motivated, innovative professionals to provide excellent Help Desk solutions. The Service Desk Technician will work in a team environment to assist in supporting JSP end users. 7:00 AM - 3:30 PM shift at the Mark Center, Alexandria. Responsibilities: • Provides first tier support, as well as telephone and in-person support to users in the areas of e-mail, directories, standard windows desktop COTS/GOTS applications, and custom applications. Troubleshoots desktop computer and other device hardware and software problems • Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required • Maintaining ownership of service tickets throughout the life span of the support request • Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems • Updating and maintaining service work notes • Establishing a high level of personal credibility and building strong relationships • Consulting with immediate supervisor or higher-level IT specialists on possible solutions • Coordinating with technicians to provide status updates to outstanding tickets • Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets • Providing updates, status, and completion information to management • Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer • Participating in workshops, seminars, or other events as required • Other duties as assigned by the Government, contract or supervisors in coordination with the SLA's REQUIRED SKILLS AND EXPERIENCE • 4 years of professional experience supporting PC hardware and software systems • Experience with Remedy7.1 preferred • Current CompTIA Security+ • HDI Desktop Support Technician or A+ Certification REQUIRED EDUCATION • Associates degree or vendor certification in the technology being applied such as Microsoft MCP, MCT, MTA or Novell CNE" Certification REQUIRED SECURITY CLEARANCE • Active Secret clearance EOE M/F/Disability/Vet
      Posting ID: 569555652Posted: 2020-09-19