The successful incumbent in this position will perform customer service functions including answering the telephone and greets customers; provides assistance and information related to personal property, required documentation, procedures, forms, fees, or other issues; provides information regarding assessment methods for sale/purchase of a vehicle, moves into or out of the City, and high mileage adjustments; reviews documentation for accuracy and completeness; responds to routine questions, researches problems, and initiates problem resolution.
Establish the valuation of personal property for tax purposes in accordance with applicable laws and regulations; determine tax liability or exemption based on verification of residence, military status and dates of ownership.
Investigate and determine liability of taxpayer; verify and process abatements for erroneous assessments and supplemental bills for omitted taxes; resolve assessment appeals and corrections; apply appropriate tax formula; inputs into appropriate databases to produce appropriate tax records.
Analyze, process, verify, and assess personal property utilizing the National Automotive Dealers Association (NADA) assessment guides; enter taxable vehicles into a database. Review imported files from DMV to determine tax liability.
Maintains departmental Customer and Motor Vehicle databases. Performs other clerical tasks, such as sending and receiving faxes, making copies, typing correspondence, preparing reports, copying and filing documents, answering the telephone, entering and retrieving computer data, sorting, organizing, opening, and/or distributing incoming mail, processing outgoing mail, etc.
Use a variety of tools such as calculator, stapler, staple remover, standard tools, etc.; a variety of supplies such as paper, staples, paperclips, tape, correction fluid, general office supplies, etc.; and a variety of computer software such as Munis, Microsoft Word, Microsoft Excel, VITA-DMV, etc.
Interacts and communicates with various groups and individuals such as the Personal Property Supervisor, coworkers, other supervisors, Treasurer's Office, and the general public.
Performs other duties as assigned. Please refer to full job description for additional details.