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Immediate Hire: Promotional Customer Service Representative

Lansing, MI 48901
Full-time, Part-time
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Job Description

Job Description

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:
Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward the achievement of operational goals.
Hires and provides training for new and/or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness
Investigates and researches escalated customer service inquiries.
Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.

This is an entry-level position that we will train into a management position if successful.

1 to 3 years Customer Service experience
Ability to cross train and develop team members
Ability to perform Account Retention
Excellent verbal and written communication
Ability to multi task and to react well under pressure and treat others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team

This is an entry level position: We are looking for someone that is trainable!

Company Description

We are experts in planning and implementing customized direct marketing strategies for our clients and adding value to our clients’ brands. When a client approaches us, we begin by getting to know their product and understanding their goals. Accordingly, we propose a marketing strategy that gives them engagement and as much exposure as possible. We are focused on building franchises across the nation with our unique approach and top-notch services.
Posting ID: 610263542Posted: 2021-03-06