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      Customer Service Agents

      1305 Mcdonough Pkwy, Mcdonough, Ga 30253,, Mcdonough,, GA 30253
      Part-time, Full-time
      Similar jobs pay $10.19 - $17.83
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      Job Description

      Now Hiring Customer Service Agents for Short Term, Remote Positions

      As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

      Please note: This opportunity is both short-term and remote.


      Handle specific Inbound/Outbound calls from customers
      Recognize individual customer service needs and resolve their inquiry
      Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
      Handle complaints and call out any issues where appropriate
      Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
      Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
      Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
      Acquire detailed knowledge of product ranges and services to provide excellent service
      Serve customers across the product portfolio and resolve a wide range of common inquiries

      High School Diploma
      Experience in contact/call center
      Good/Excellent Computer Skills
      Ability to work with MS Word, Excel and Power Point
      Effective time management and self-accountability
      Excellent Written and Verbal Communication Skills
      High level of professionalism
      We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

      Job Type: Full-time/Part-time

      Pay: $16.00 per hour


      Customer Service: 3 years (Required)
      Work authorization:

      United States (Required)
      Work Location:

      One location

      Work from home
      Communication method(s) used:


      Weekends required
      Holidays required
      Night shift
      Overnight shift
      Work Remotely:

      Temporarily due to COVID-19

      Posting ID: 600228756Posted: 2021-01-17